Cindi Rhoads

 Cindi J. Rhoads 12210 Woody Hollow Dr. Tomball, TX 77375 Cell:-Email:- Professional Profile As a dedicated and strong leader in credit and collections, I work closely with my team to maintain low DSO numbers and strong customer service ethics. While collections is my area of expertise, I am also detail-oriented, possess strong interpersonal skills, and have excellent written and oral communication skills. 10 key-touch Accounts Receivable Accounts Payable Microsoft Word Microsoft Excel Microsoft Project Microsoft PowerPoint Microsoft Access QuickBooks Peachtree RentalMan FACTS HubSpot JD Edwards OGSYS Professional Experience Professional Drivers, Dallas, Texas (Remote) 9/2024 to Present Director of Operations Manage office staff of 4 Minimum marketing & sales Review & approve credit/debit Memos Weekly reports Provided checks & balances Accent Wire-Tie, Tomball, Texas (Hybrid)3/2020 to 9/2024 AR/Credit Manager Manage office staff of 6 Minimum marketing & sales Review & approve customer applications Oversee cash application receipt & posting ACH/Wire/Cash Oversee the process of past due customers Process live checks Review & process NSF check reversals Review & approve delinquent accounts for collections/attorney action Support upper management collection reporting, DSO Review & approve credit/debit Memos Weekly reports Month end close duties Provide checks & balances Monthly aging report Collection calls for large customers Process employee timesheets Access Data Supply, Inc., Houston, Texas 1/2017 to 3/2020 Business Operations/Accounting Manager Manage office staff of one Full cycle accounting and HR for 3 divisions of the company (Construction, IT and Janitorial) Minimum marketing & sales Review & approve customer applications Oversee cash application receipt & posting ACH/Wire/Cash Oversee the process of past due notices, liens & bond claims for delinquent customers Process live checks Review & process NSF check reversals Review & approve delinquent accounts for collections/attorney action Support owner with collection reporting, DSO & notices/liens/bond claims Review & approve credit/debit Memos Process daily billings Record Daily billings on monthly report Record payments on monthly report & QuickBooks Weekly reports Provide checks & balances Monthly aging report Collection calls Pay office bills when due Pay vendor bills once payment is received from customer Process employee timesheets Keep employee files up to date CBS Rental & Supply, Houston, Texas 1/2016 to 8/2016 Credit Manager (Recruited from Jetstream from former employee) Manage staff of two Train and oversee processes Mentored/coached/yearly performance reviews Help implement credit processes, identify risk and opportunities on the company’s business strategy and market conditions with the Business Operations Manager and Controller Review & approve customer credit applications to establish or deny lines of credit. Oversee cash application receipt & posting of ACH/Wire/Cash Oversee all branch collections for 5 locations Oversee the process of past due notices, liens & bond claims for delinquent customers. Process live checks for lockbox & credit payments as needed. Negotiate payment plans with delinquent customers. Review & process NSF check reversals. Review & approve delinquent accounts for collections/attorney action. Review & approve attorney/collection billings for accounts placed for collections. Support branches with training on job information & contract compliance. Support branch managers with collection reporting, DSO & notices/liens/bond claims. Oversee accurate & timely receipt & posting of tax certificates. Oversee accurate & timely receipt & posting of insurance certificates. Review & approve credit/debit memos. Review & approve customer account adjustments, misapplied payments, etc. Oversee the process of notices of past due, liens & bond claims to delinquent customers. Review & approve customer refunds Review & approve bad debt write offs. Assist and train A/R Administrators as needed. Jetstream of Houston, Houston, Texas 4/2014 to 1/2016 Credit Manager Manage staff of one Train and oversee processes Mentored/coached/yearly performance reviews Created procedure manual for new employees Daily deposits / cash applications and credit card reconciliation Review credit applications for credit limit approval based on credit reports from DNBi, Experian and NACM Work closely with Sales Department to secure funds on equipment sales & P&A orders for timely shipments globally Assist Rental Centers w/ Return Parts Orders & Re-invoicing Support 8 rental branches and the manufacturing plant with collections Bi-Weekly aging and account reviews with Rental Branch Managers Monthly aging review with supervisors Coordinate with sales and other divisions as needed in the resolution of billing disputes Recommend and oversee third party action when internal collections are deemed no longer effective Assist and train A/R Administrators as needed Provide customer credit references as needed Work closely with sister company ESG Finance / Credit Team on “Shared” Customers Review and approve customer refunds as needed Southwest Galvanizing, Houston, Texas 08/2012 to 4/2014 AR/Collections Manager Process all customer credit applications. Run credit reports & check references Set up new accounts in accounting software Update active customer accounts yearly or increase the credit limit as needed Make all collection calls Send demand letters as needed Place customer accounts for collections as needed File Small Claims suits as needed Apply daily cash receipts to customer accounts (Lockbox, checks, credit cards, ACH, Wires, and cash payments) Deposit manual checks and cash payments to the bank Create a weekly “Past Due Accounts” report of all accounts over 60 days Keep track of customer Sales Tax Resale Certificates Respond to credit reference requests Month-end reporting, reconciled A/R to bank deposits Support accounting team in miscellaneous duties Bio Landscape & Maintenance, Houston, Texas 01/2011 to 08/2012 Collections Manager Follow up on and collect 60-90 days past due accounts Prepared demand letters Prepare weekly reports on delinquent accounts for submittal to the President or CFO Liaise with the attorney on filing liens File small claims and attend court on behalf of the company Run credit checks on all new customers Work directly with the CFO on cash prediction for the company Post cash daily Prepare month-end close Setup all new AIA contracts and prepare contract billings Handle all lien releases for AIA billings ACT Pipe and Supply, Houston, Texas 2006 to 2011 Accounts Receivable Manager Assistant to the Assistant Controller Managed staff of 3 Mentor team, coached, yearly performance review Oversee all AR for 16 branch locations Issue Credits, Billing, Cash Posting Company Adjustments & Bad Debt Right Offs Balance GL accounts Receive in Purchase Orders Code AP Invoices Call on AP Credits Education Graduated Newkirk Senior High School Northern Oklahoma College Pioneer Vo-Tech Texas School of Business