CINDERELLA YOUSUF
OPERATIONS | ADMINISTRATION | CUSTOMER SERVICE
CONTACT
PROFILE
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With 19 years of experience in diverse, prestigious industries, I bring a
standout skill set in interpersonal, accounting, and analytical domains.
My expertise in management, organization, and effective
communication, coupled with roles in banking and multinational
settings, underscores my adeptness in team leadership and problem
resolution. Excited to contribute my skills and join your team.
-https://www.linkedin.com/in/cinderellayousuf-1bb9a141
SKILLS
EXPERIENCE
Professional Communication
Building Relationships
Team Management
Accounting
Organizational Skills
Administration Experience
Account Management
Analytical Skills
Attention to Detail
MS Office / CRM System
Sun System / ERP / Oracle Java
WPS Application
Club Supervisor
Leaders Group
STRENGTHS
_______________________
Problem Solving
Interpersonal Skills
Active and quick learner
Patient
Teamwork
Creative
Sincere and punctual
Handling pressure
Maintaining store and staff performance with developing & delivering
EDUCATION
Federal Urdu University of Arts Science &
Technology
2010 - 2012
MBA in Finance
Sep 2024 - Present
Auditing and reported the club operations.
Structured with revised operations procedures.
Supervising routine operations to make sure running properly.
Onboarding of new employees.
Arranging annual events in the club.
Duty Manager
Etisalat
Feb 2024 – June 2024
best customer service levels.
Build & foster a strong team working environment in line with Etisalat
values. Daily results reporting.
Operation Manager
Easyline Delivery Services
Dec 2021 – Dec 2023
To ensure strategic goals are met by setting operational policies,
creating and maintaining budgets, & managing employee. Coordination
with fleet partners and brining up new business. Solving departmental
and partners conflicts within or outside of the organization.
Operation Manager
Connecticco Delivery Services LLC
Nov 2018 – Nov 2021
Planning, organizing, staffing, leading and controlling the operations of
the company. Plans and evaluates department policies, processes,
priorities, and performance goals. Maintains staff by recruiting,
onboarding, training, assessing, and promoting employees.
Karachi University
2004 - 2008
BSC in Statistic, Mathematics, Economics
TRAININGS
_______________________
Retail Sales Manager
Credit Controller Procedures
Customer Services
AWARDS
_______________________
National Bank of Pakistan
Achieved Outstanding Performance
Award in 2009.
SGS Pakistan (Pvt.) Ltd.
Achieved Outstanding Performance
Award in 2012.
FLEET PARTNERS & VENDORS
_______________________
Talabat
Deliveroo
Jeebly
Noon
Careem
Du Telecom
Driving License Schools
Edenred UAE
RTA Dubai
Credit Manager
Security Investment Bank Ltd
Jan 2018 – Jan 2018
Conduct comprehensive research and analysis to evaluate clients'
creditworthiness, utilizing advanced credit-scoring models to assess risk
accurately.
Approve or reject loan applications based on a thorough analysis of
credibility, potential revenue, and projected losses.
Ensure full compliance with lending regulations and continuously
develop, review, and update the bank's credit policies.
Senior Credit Control Executive Officer
SGS Pakistan (Pvt.) Ltd.
Apr 2012 – Dec 2017
Led national team to ensure timely debt recovery.
Maintain precise bookkeeping and receipt documentation for all
Pakistan offices.
Oversaw daily collections from local and global clients.
Complaint Resolution Officer
National Bank of Office
Aug 2006 – Apr 2012
Oversaw customer loan account management and document
processing, ensuring meticulous supervision.
Successfully achieved recovery and settlement of outstanding
financings through strategic interventions.
Streamlined communication between regional and HQ teams on
department-specific matters.
Efficiently resolved customer complaints through direct coordination
with regional heads or branch contacts.
