Cilvia Marie C. Abinal

 CILVIA MARIE C. ABINAL Quezon City, Philippines, 1109 Mobile Phone Number: - Email Address:- PROFESSIONAL SUMMARY Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Excels at implementing change, customer service and taking ownership to drive results and exceed expectation. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Proven expertise on product research and engineering, as well as content moderation. Experienced trainer and mentor. WORK HISTORY March 2018 – December 2020 | Accenture Inc., Quezon City, Philippines Team Leader, Quezon City, Philippines Helped establish start-up business lines within the project Mentored and guided employees to foster proper completion of assigned duties. Built strong relationships with customers through positive attitude and attentive response Assisted analysts with new hire processing and existing training programs Cross-trained analysts during transition into new process. Coordinated with the client in terms of Policy creation and modification, including first hand quality auditing, while supervising team of 67 Social Media Analysts April 2016 – March 2018 | Accenture Inc., Quezon City, Philippines Subject Matter Expert, Quezon City, Philippines Designed and prepared technical reports, process insights and related documentation Performed ad hoc deep-dive analyses for specific business problems. Coordinated weekly meetings and calibration sessions for internal groups, and interacting with different levels of management. Coached team members in data analysis and process techniques, providing feedback and encouragement toward reaching individual and team goals. Provided constructive criticism regarding quality assurance on audited analyzed items. March 2012 – April 2016 | Accenture Inc., Quezon City, Philippines Social Media Data Analyst/Content Moderator Filter contents from one of the biggest social media platforms Analyze contents and offer insights to stakeholders SKILLS Social Media Management Brand Management Strong program management and analytical skills Strong collaboration, influencing, and facilitation skills Enjoys working in a fast-paced changing environment Proficient on the following tools: MS Office (Word, Excel, Powerpoint, Outlook, Sharepoint, etc.) Google Workspace (Docs, Sheets, Gmail, Drive, etc.) Social Media Management applications (Canva, PicsArt, FilmoraGo, Vimeo, and Animaker) EDUCATION Bachelor of Science in Hotel and Restaurant Management University Of Saint Anthony, Iriga City April 2011