Cielo Raymundo

Cielo Raymundo VIRTUAL ASSISTANT EXECUTIVE SUMMARY A meticulous professional who is well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- cieltamray Linkedin Address: Blk 7 Lot 2 Farconville Subd. Brgy Sancristobal, Calamba City, Laguna, Philippines, 4027 SCHOOLS ATTENDED COLEGIO DE SAN JUAN DE LETRAN - CALAMBA Bachelor of Science in Information Technology | June 2005 - 2007 Knowledge in Photo Editing using Adobe Photoshop. Knowledge in Video Editing using Sone Vegas Pro. Basic understanding of project management principles to effectively plan, organize, and execute projects. Effective communication skills to convey technical information clearly to both technical and nontechnical stakeholders. Understanding of cybersecurity principles, best practices, and common threats to secure systems and data. WORK EXPERIENCED CLIENT ONBOARDING SPECIALIST II Kraken.com / Payward Inc. | January 2018April 2024 In charge of reviewing and verifying client’s application Thoroughly examine documents, such as identification cards, passports, Proof of Residence documents, to verify their completeness, and compliance with established standards and regulations. Communicate with clients to request additional documentation, clarify discrepancies, or provide updates on the verification process as needed. CLIENT ONBOARDING ESCALATIONS SPECIALIST Kraken.com / Payward Inc. | January 2018- April 2024 Implement standardized verification procedures and protocols to authenticate documents and detect any signs of tampering, forgery, or falsification. Identify potential risks or fraudulent activities associated with submitted documents and escalate any suspicious findings to the appropriate department for further investigation and action. JUNIOR QA Kraken.com / Payward Inc. | January 2018- April 2024 Assist in the onboarding process for new junior QA team members by providing training on company processes, tools, and best practices. Review verification agents’ work, providing constructive feedback and suggestions for improvement. Schedule regular mentorship meetings with junior team members to discuss progress, address challenges, and provide guidance on the processes. WORK EXPERIENCED ESL TEACHER Acadsoc English Teaching Platform | March 2019 - May 2019 Strong command of the English language in terms of grammar, vocabulary, pronunciation, and fluency. Awareness and sensitivity to cultural differences among students, including understanding their backgrounds, traditions, and communication styles. Clear and concise communication skills to explain language concepts, provide instructions, and give feedback in a way that is easily understood by students. Flexibility to adjust teaching strategies, materials, and activities based on students' needs, learning styles, and progress. Ability to design engaging and interactive lessons that incorporate a variety of teaching methods, multimedia resources, and real-life contexts to enhance learning outcomes. WORK EXPERIENCED LAEBLLER AND CHECKER Glimmertech | May 2017 - January 2018 We do mapping services and focus on the structures and houses which are permanent in a map/country. Count the number of houses and buildings in a given area by drawing on the exact shape of building/house rooftops. We have refined an iterative process to extract HD Vector Maps at-scale, maintaining 95% accuracy across continents. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.