Cielo Raymundo
VIRTUAL ASSISTANT
EXECUTIVE SUMMARY
A meticulous professional who is
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support.
CONTACT ME AT:--
cieltamray
Linkedin
Address: Blk 7 Lot 2 Farconville
Subd. Brgy Sancristobal, Calamba
City, Laguna, Philippines, 4027
SCHOOLS ATTENDED
COLEGIO DE SAN JUAN DE LETRAN - CALAMBA
Bachelor of Science in Information
Technology | June 2005 - 2007
Knowledge in Photo Editing using Adobe Photoshop.
Knowledge in Video Editing using Sone Vegas Pro.
Basic understanding of project management
principles to effectively plan, organize, and execute
projects.
Effective communication skills to convey technical
information clearly to both technical and nontechnical stakeholders.
Understanding of cybersecurity principles, best
practices, and common threats to secure systems
and data.
WORK EXPERIENCED
CLIENT ONBOARDING SPECIALIST II
Kraken.com / Payward Inc. | January 2018April 2024
In charge of reviewing and verifying client’s application
Thoroughly examine documents, such as identification
cards, passports, Proof of Residence documents, to
verify their completeness, and compliance with
established standards and regulations.
Communicate with clients to request additional
documentation, clarify discrepancies, or provide
updates on the verification process as needed.
CLIENT ONBOARDING ESCALATIONS SPECIALIST
Kraken.com / Payward Inc. | January 2018- April 2024
Implement standardized verification procedures and protocols to authenticate documents and detect
any signs of tampering, forgery, or falsification.
Identify potential risks or fraudulent activities associated with submitted documents and escalate any
suspicious findings to the appropriate department for further investigation and action.
JUNIOR QA
Kraken.com / Payward Inc. | January 2018- April 2024
Assist in the onboarding process for new junior QA team members by providing training on company
processes, tools, and best practices.
Review verification agents’ work, providing constructive feedback and suggestions for improvement.
Schedule regular mentorship meetings with junior team members to discuss progress, address
challenges, and provide guidance on the processes.
WORK EXPERIENCED
ESL TEACHER
Acadsoc English Teaching Platform | March 2019 - May 2019
Strong command of the English language in terms of grammar, vocabulary, pronunciation, and fluency.
Awareness and sensitivity to cultural differences among students, including understanding their
backgrounds, traditions, and communication styles.
Clear and concise communication skills to explain language concepts, provide instructions, and give
feedback in a way that is easily understood by students.
Flexibility to adjust teaching strategies, materials, and activities based on students' needs, learning
styles, and progress.
Ability to design engaging and interactive lessons that incorporate a variety of teaching methods,
multimedia resources, and real-life contexts to enhance learning outcomes.
WORK EXPERIENCED
LAEBLLER AND CHECKER
Glimmertech | May 2017 - January 2018
We do mapping services and focus on the structures and houses which are permanent in a
map/country.
Count the number of houses and buildings in a given area by drawing on the exact shape of
building/house rooftops.
We have refined an iterative process to extract HD Vector Maps at-scale, maintaining 95% accuracy
across continents.
VIRTUAL ASSISTANT CERTIFIED TRAINING
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies,
including content creation, scheduling, engagement, and analytics
assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including
creating visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques,
ensuring the integrity and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task
organization, timeline management, and coordination with team
members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling
appointments, coordinating meetings, and organizing events to
optimize time efficiency.