Cielito Doll Saludares

Cielito Doll Saludares Customer Service Representative Caloocan City, Metro Manila,-- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing serviceoriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Skills Technical Support Professional telephone demeanor Creative problem solving Administrative support Inbound and outbound calling English fluency Highly organized Time management Work History 2017-07 - 2018-07 Freelance English Teacher Palfish, Caloocan, Metro Manila Preparing and delivering lessons to improve students' reading, writing, and conversing skills. 2012-10 - 2013-08 Customer Service Representative Teleperformance Philippines, Mandaluyong, Metro Manila Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Answered customer telephone calls promptly to avoid on-hold wait times. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Recorded account information to open new customer accounts. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Responded to customer requests for products, services and company information. 2011-09 - 2011-11 Customer Service Associate Conti's Pastry Shop And Restaurant, Quezon, Metro Manila Informed customers about special promotions and provided detailed information for various products. Responded to customer calls and emails to answer questions about products and services. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Education 2006-03 - 2010-03 Bachelor Of Science: Hotel And Restaurant Management Centro Escolar University - Mendiola, Manila 1995-03 - 2005-03 Primary And Secondary Education Sacred Heart Academy - Novaliches, Quezon City Certifications 2017-06 [Advanced TEFL course], [Premier TEFL] - [120-hours] 2014-04 [Food and Beverage Training], [Magsaysay Center of Hospitality and Culinary Arts] 2010-03 [Internship], [Edsa Shnagri-La] - [600-hours] 2014-09 [SOLAS], [Magsaysay Training Center] - [60-hours]