CID RUSSEL C. ABAO
Broker Support | Customer Support | Social Media manager - A skilled
professional possesses exceptional service.
https://www.linkedin.com/in/cid-abao1996/
https://https://mysite-.my.canva.site/cidabaowebsite
--Cagayan de Oro City, Philippines
P R O F E S S I O N A L
E X P E R I E N C E
TOOLS AND CRMs
Mortgage Loan Processor
Mortgage Supply | March 2025 - July 2025
Supported my client Ms. Rose Renouf, a key client in Australia,
providing exceptional broker support and contributing directly to
business efficiency.
Successfully managed and settled multiple deals within tight
deadlines, consistently exceeding expected turnaround times.
Executed comprehensive digital marketing strategies, including
social media management, to effectively reach and engage
potential clients.
Efficiently managed client communications and documentation,
improving service delivery while consistently supporting
administrative and operational needs for smooth workflows.
Vownet
Zendesk
Salesforce
Slack
Google Workspace
Zoom
Customer Service Representative
Concentrix | 2021 - 2024
Promoted to Advisor II within 2 years for consistently exceeding
performance expectations.
Achieved a STAR Performance score of 4-5, delivering
exceptional service to over 40 customers daily.
Gained experience with top brands such as Walmart, Google
Nest, Lowe's, Wayfair, Sam’s Club and Samsung refining
customer service skills.
Streamlined booking processes, enhancing customer
satisfaction and operational efficiency.
Mentored new hires, creating a welcoming and supportive team
culture while juggling over 10 diverse tasks.
Outlook
Account Creation Specialist
AV Management | Dec 2024 - Jan 2025
Consistently met a quota of 64 verified Reddit accounts in an
8-hour shift.
Quickly learned the process and delivered excellent results
immediately.
Averaged 5 minutes per account while maintaining speed and
accuracy using Gmail or Email method.
Crown Agency | Jan 2025 - Feb 2025
Consistently achieved a high reCAPTCHA v3 score of 0.9,
demonstrating human-like engagement and credibility.
Experienced in creating Reddit accounts optimized to avoid
detection as bots or spammers, ensuring long-term usability
and engagement.
E-commerce Entrepreneur
Amazon, Tiktok, Shopee, Zalora & Lazada Affiliate
Crafted engaging videos that drive affiliate
commissions, connecting authentically with my
audience.
Developed content that fosters genuine
engagement and builds a loyal following.
Monitored market trends and social media to identify
hot products, boosting e-commerce sales.
Chatgpt
Reddit
Sharepoint
Sync
Social Media
(Facebook,
Instagram, Discord,
TikTok, Pinterest,
Twitter, LinkedIn)
Hubstaff
Canva
SKILLS & EXTRAS
Customer Support
Communication
Patience and
Discipline ProblemSolving Adaptability
Collaboration
Cultural Awareness
Critical Thinking
Analytical Skills
Networking
Research Skills
Broker Support
Technical Knowledge
Graphic Designing
Video Editing
English Skills: EF
SET (C1 Advanced)
Typing test: 57 wpm
with 96% accuracy
EDUCATION
Bachelor of Science in Mechanical Engineering
Xavier University | 2012 - 2018
PHINMA – Cagayan de Oro
College | 2019 - 2020
