Cicilia Shimphrui

I'm a veteran customer support executive, telemarketer, cold calling expert, appointment setter, and lead generation expert among many other domains I have worked over the years. I've been in the call or contact center industry for more than 9 years. Over the years I've perfected my fluency in English language and dealt with clients from U.S., Canada, Australia, U.K., among many other countries, and have handled inbound and outbound calls, or chats, for technical and non-technical, sales, collections, appointment settings, surveys, mortgage, cold calling or lead generation, and other accounts with client satisfaction. With my experience I've learned how to deal with different prospective customers on the phone, or chat, and provide them with quality service and win their trust, which is very essential in running a successful business. I’m confident that I can follow your instructions and win you new customers or provide solutions to existing customers’ queries. I can adapt to new tools that you or your company is using.

I’m available full-time, but also available for part-time or as needed basis at any time zone. Looking forward to working with you.