Cicilia Mumbua Musyoki

CICILIA MUMBUA MUSYOKI PROFESSIONAL SUMMARY Proactive and detail-oriented Executive Assistant and Administrative Professional with extensive experience in executive support, customer service, marketing, virtual operations, and AI training. Adept at managing multiple priorities, coordinating complex schedules, and ensuring efficient workflow. Recognized for transforming disorganization into clarity, fostering trust with executives, and delivering excellence in both administrative and AIrelated tasks. CORE COMPETENCIES • Executive & Calendar Management • Communication & Inbox Coordination • Operational & Administrative Excellence • Project & Task Management (Asana, Trello) • Data Entry & Reporting Accuracy • Strategic Planning & Prioritization • Travel Coordination & Scheduling • Client & Stakeholder Management • Social Media & Brand Communication • AI Training & Data Annotation (LLMs) • Confidentiality & Professional Discretion PROFESSIONAL EXPERIENCE AI Data Trainer | Outlier & Remotask 2024 – 2025 (Part-time / Remote) Key Achievements: • Trained and evaluated Large Language Models (LLMs) through text labeling, content evaluation, and prompt/response improvement. • Reviewed, rated, and refined AI-generated outputs for accuracy, clarity, and contextual relevance. • Performed high-quality data annotation, categorization, and classification for AI training datasets. • Completed complex linguistic, reasoning, and content improvement tasks with high accuracy and consistency. • Collaborated in remote workflows while following strict guidelines, deadlines, and quality assurance standards. • Strengthened skills in AI behavior analysis, problem-solving, and task optimization. Social Media Manager | Dr. Debt (KSDH Quick Solutions) April 2025 – Present Key Achievements: • Developed and executed motivational and financial education campaigns promoting debt restructuring services. • Created and managed social content calendars, aligning messaging with brand tone and audience needs. • Designed promotional materials including graphics, captions, and blog content. • Collaborated with management to track performance and adjust strategies for improved impact. • Ensured consistent, professional, and empathetic brand communication. Virtual Assistant | Ranamo Finance January 2024 – March 2025 Key Achievements: • Delivered comprehensive executive support including calendar management, email handling, and travel coordination. • Streamlined communication workflows and scheduled high-value meetings. • Prepared reports, spreadsheets, and presentations for strategic decision-making. • Conducted online research for financial and administrative projects. • Managed deliverables through Asana and Trello. • Handled confidential information with discretion. Administrative Manager | Kenya College of Interior Design January 2022 – December 2023 Key Achievements: • Oversaw daily operations, documentation, and task delegation. • Served as the main communication hub for staff, students, and vendors. • Improved organizational systems and document management processes. • Managed event coordination for seminars and virtual workshops. Customer Service & Marketing Assistant | Pink Africa Marketing January 2018 – June 2020 Key Achievements: • Delivered excellent customer support across email and social platforms. • Supported content creation and marketing campaign coordination. • Engaged audiences to build brand loyalty. • Conducted market research and compiled insights for strategy development. EDUCATION KCA University CISCO Certified Network Associate (CCNA), 2020 ALX Africa Virtual Assistant Certification TECHNICAL PROFICIENCIES • Tools: Google Workspace, Microsoft Office Suite, Canva, Asana, Trello, Slack, Zoom, Calendly • Skills: Scheduling, Email Automation, Research, Report Preparation, Content Management, Data Annotation, AI Training REFERENCES Richard Mulumi – CEO, Ranamo Finance |- Vanessa Okello – Manager, Kenya College of Interior Design |- Valerie Siganga – CEO, Pink Africa Marketing |-