Cici Lam

CICI LAM Unit 319 - 218 King Street East | Toronto, Ontario M5A 4T5 | - |- EVENTS PROJECT COORDINATOR Event Planning/ Event Production / Project Management Passionate, results-producing individual with a proven record of accomplishment in producing events from conception through to completion. Exceptional organization, negotiation, problem solving, crisis management and customer service skills. Self-motivated and able to build strong rapport with staff and clients. • • • • Event Logistics & Production Project Management Print Collateral Design and Creation MS Office Suite (Word, Excel, Publisher) • • • • Budget Management Contract Negotiation Customer Service Skills Project Management Tools (OpenAir) PROFESSIONAL EXPERIENCE Office Manager, September 2016 - Present QuickTapSurvey – 67 Yonge St., Toronto, Ontario Became the ‘go-to person’, overseeing all the day-to-day activities of a fast-paced Toronto startup. I have efficiently and effectively carry out all the operational and administrative tasks of the company. Seamlessly planned, designed and directed the execution of monthly company socials and events, always ensuring to tailor the events according to staff tastes and company budget. Contributions and Achievements: • Plan and coordinate company events and socials, schedule meetings, manage appointments, plan and book travel • Create and maintain administrative systems, reporting procedures, office and employee policies, and record-keeping systems • Create and nurture company culture and morale. Update social networking sites to promote company culture • Support the executive team, consisting of two co-CEOs and 4 department managers Project Coordinator, May 2014 – June 2016 Syntegrity Group (small management consulting firm) – 181 Bay St., Toronto, Ontario Oversaw and facilitated all aspects of event and meeting planning from site selection, vendor negotiation, event registration, onsite execution and post-event reporting for our customer engagements with Fortune 500 companies, governments and large NGOs. Worked alongside an engagement lead to conduct kick-off meetings, defined project objectives and scope, tracked project milestones and deliverables, and managed detailed project schedules. Contributions and Achievements: • Generated continued repeat business by adhering to company’s high-quality standard to produce memorable and results-producing client engagements • Acted as primary point of contact for contractors, vendors, event staff and participants • Responsible for creating collateral materials such as invites, badges, and signage • Handled domestic and international travel arrangements and documentation for internal staff and participants …Continued… CICI LAM Page Two Professional Experience Continued • Managed budgets of over $50,000 for up to 50 attendees National Relay For Life Administrative Coordinator, Sep 2012 – March 2014 Canadian Cancer Society – 55 St Clair Ave W., Toronto, Ontario Managed the planning and execution of nationwide meetings, conferences and training workshops with staff and volunteers in attendance. Supported the growth of Relay For Life nationwide by gathering, synthesizing and managing statistical data used to monitor nationwide progress and identify challenges and opportunities. Lead the development of streamlined administrative systems and processes for the Relay Business Unit. Built strong working relationships with nationwide Relay staff by positioning myself as the main point of contact. Contributions and Achievements • Successfully coordinated and executed Relay for Life’s first nationwide volunteer training workshop with over 40 attendees • Provided comprehensive support for executive-level staff by managing the calendar and travel arrangements of the Relay For Life Director and two Relay Managers • Fostered the relationship between Divisional and Nationwide staff by consistently providing excellent customer service to nation-wide Relay For Life operation leads and the national Relay Business Unit • Accurately tracked and reconciled all department related expenditures and travel expenses • Supported the growth of Relay for Life by using Convio (online fundraising software) to gather, collate and logic-check nation-wide statistical data Contracts and Administrative Coordinator, September 2011 – September 2012 Me to We – 225 Carlton St., Toronto, Ontario Liaised with clients, senior management, internal departments, and vendors to successfully draft contract terms and negotiate points of contention. Administrative duties included handling incoming inquiries and preparing presentations and materials for high-profile meetings. Ensured the timely payment of all speaking engagements through the collection, processing and financial management of each client’s account Contributions and Achievements: • Built and maintained strong client relationships by serving as the primary contact for coordinating pre and post-event logistics, including contract administration, travel arrangements, expense reconciliation and remuneration • With a great degree of professionalism, handled highly sensitive and confidential documents using ACT! and Salesforce (CRM software) • Organized and managed Me to We merchandise booths at Free the Children’s youth empowerment day, We Day, attended by 18,000 youth and their educators in Toronto, Vancouver, Waterloo and Winnipeg • Promoted to position after 14 months of employment EDUCATION & CREDENTIALS Travel and Tourism,- ∙ Seneca College – Toronto, Ontario