Ciara Williams

Ciara Williams--www.linkedin.com/in/ciara-williams- Results-oriented Account Manager proficient in cold calling and digital lead generation coupled with administrative responsibilities to support marketing and business operations. Strong background in marketing tactics as well as sales. Eager to learn, grow and develop as a sales professional. Motivated, with a history of taking on leadership roles in competitive environments to build upon existing knowledge and face new challenges. Highlighted Capabilities ● Strong communication, prospecting, presentation skills, negotiation, organization and attention to detail. ● Strong analytical, decision-making and problem-solving approach, investigating best-case scenarios to provide strategy and solution to address issues and needs of others ● Strong technical background in use of MS Office Suite, Salesforce and CRM systems, Web platforms, project management solutions, etc. ● Digital marketing, B2B sales, and market research complemented by the ability to understand sales pipeline development and relationship management to assess, analyze, and support all areas associated Education BS, Marketing Management and Sales Management, Indiana State University (Dec 2014) Work Experience BECKMAN COULTER LIFE SCIENCES Enterprise Software Account Manager February 2022 to Present ● Strong working understanding of company pricing and licensing procedures. ● Develop and maintain close business relations with key decision makers and influences within Biotechnology, Pharmaceutical, Research Institutes, and Colleges/Universities. ● Operates with over 20 leads a month and executes a full sales cycle. ● Manage the entire full sales cycle, from the validating lead to closing of business. ● Responsible for selling complex technical solutions. ● Contribute to and be responsible for revenue growth and achieving monthly booking goals. ● Maintain an active pipeline of forecasted sales to meet and exceed monthly and quarterly quota objectives. ● Experience selling SaaS to companies with 1,500+ employees. ● Driving opportunities for use cases around customer account signup verification and ongoing authentication. ● Closed two enterprise - level deals worth $100,000. ● Responsible for farming/managing and up-selling to 15 defined enterprise accounts. ● Manage strategic relationships with over 15 larger enterprise accounts to drive sales growth in alignment with strategic plans. THERMO FISHER SCIENTIFIC Account Manager January 2021 to February 2022 ● Generated over $4 million in pipeline, consistently among the top 10%. ● Effectively forecasted and initiated sales strategies based on 30/60/90 day sales cycles. ● Achieved 150% to plan for the sales quota. ● Increased profitable sales by selling consumable and diagnostic lab supplies / instrumentation (capitol equipment). ● Evaluated and expanded sales in existing accounts by introducing new products and services or introducing new applications. ● Ensured the timely and successful delivery of products according to customer needs and objectives. ● Developed and maintained relationships with key customer stakeholders to build and maintain long-term relationships with a portfolio of assigned customers including physicians, hospitals, lab contacts, retail contacts and other ancillary medical professionals. ● Performed sales activities on assigned accounts including recommending new products and services by evaluating current product results and identifying needs to be filled. ● Applied consultative selling and negotiation skills to close sales. ● Maintained a yearly average of 150%, with a quota goal of $5.4 million for the year (2021). ● Secured a $4.4million per month deal (starting in September) for COVID testing and supplies for one of the top urgent care clinics in the USA. ROCHE Customer Care Specialist February 2019 to December 2020 ● Provided outstanding customer care to an average of 45 customers daily, a task that required active listening and feedback to maintain customer satisfaction. ● Consistently handled inbound calls from diabetic patients to troubleshoot problems related to their non-functioning glucose products. ● Provided excellent customer service while trying to resolve the customers’ problems with first-call resolutions. ● Made quick and effective independent decisions while identifying problems and handling multiple functions at one time. ● Respond to technical inquiries made by the customer. ● Maintained proper documentation by established guidelines and determining of potential medical device reports in regulated environments. GANNETT MEDIA Account Manager – Recruitment Solutions & Packages August 2016 to February 2019 ● Successfully sell recruitment and marketing solutions from The USA Today Job Network, ReachLocal, and CareerBuilder.com to businesses, working with a diverse network and understanding target audience needs and capabilities. ● Made quality phone calls to current and lapsed clients, using a consultative approach to discover current hiring needs for local markets. ● Focused on gaining new customers through making 80 cold calls daily. ● Generated total sales revenue of $500,000 in > 6 months. ● Achieved sales goal in the first 3 months when hired. ● Regularly exceeded sales quota from the very first year with a 237% increase in sales revenue vs sales target. ● Secured a $40K deal with Chartwell Hospitalities (Healthcare & Hospitality) to provide advertisement for job opportunities and sales support across the print and digital market. ● Consistently handled inbound calls for the recruitment services of our Gannett local media markets and helped clients maximize their exposure to top talent in their area. ● Surpassed sales target to place myself in the top 10 sales reps in the department. ● Developed new and effective marketing strategies by maintaining excellent customer relations. CORK MEDICAL Inside Sales Representative – Patient Care May 2015 to August 2016 ● Provided hospital beds, Negative Pressure Wound Therapy pumps, and air mattresses to patients and facilities in the patient care sector. ● Responded to sales queries in time and maintained relationships, giving me an average of 80 minutes of talk time with the client and prospects. ● Dial number reached daily by 100% and exceeded company goals of outbound calls by 25%. ● Converted 40% of non-users to sales. ● Established and maintained professional rapport with patients and facilities, educating clients on how to use the equipment properly and understanding their needs for procurement. ● Exceeded annual sales plan target by 17%. ● Placed in the top 10% of national sales reps for 4 consistent quarters in 1 year.