NAVARRO, CIARA MAE R.
Liloan, Cebu PH
Telephone No.:- /--SKILLS
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Relate well to people from a variety of cultures and socio-economic conditions.
Proven ability to communicate efficiently in order to render excellent service to clients.
GENERAL EDUCATION
College
University of San Jose – Recoletos
Bachelor of Science in Nursing, March 2009
WORK EXPERIENCE
CUSTOMER SERVICE ASSOCIATE
EXL Service
10F 2Quad Bldg.,
Ayala Business Park,
Cebu City 6000
JUNE 2016 – PRESENT
Responsibilities:
Assists customers in the disbursements of their funds/insurance plan.
Assists customers in the application of loans or hardships against their insurance plan.
CUSTOMER SERVICE REPRESENTATIVE
Tech Mahindra
7F eBloc Tower 3,
Cebu IT Park, Lahug
Cebu City 6000
AUGUST 2015 – JANUARY 2016
Responsibilities:
Assist customers regarding their billing concerns.
Handling billing complaints.
ADMINISTRATIVE OFFICER / SALES TRAINER
DAKA Realty
3rd Floor, Three DAKA Bldg.,
1037 Hernan Cortes St.,
Mandaue City, Cebu 6014
JUNE 2011 – FEBRUARY 2015
Responsibilities:
Reports directly to the CEO; assist CEO in scheduling appointments with developers and
clients.
Coordinates with different real estate developers for product training.
Manages commissions due to sales agents.
Looks after the operational and administrative aspects of brokerage operations.
Attends to buyer-seller meetings/presentations.
Trains new sales representatives on how to close deal and on new housing projects.
DESKTOP SUPPORT I
Teletech Customer Care Management Phils., Inc.
Levels 1 & 2 Oakridge IT Center
880 A.S. Fortuna Street,
Mandaue City, Cebu 6014
OCTOBER 2009 – JUNE 2010
Responsibilities:
Assists customers in solving their technical issues.
Troubleshoots customers’ issues on printer/computer connection.
CHARACTER REFERENCES
A.
Khristine Gentica
: Supervisor / Product Trainer
: EXL Service
:-
B.
Danilla Velasquez
: Realtor / Owner
: DAKA Realty
:- /-
C.
April May Seredrica-Cuizon
: Team Leader
: Tech Mahindra
:-
