Chyna Roberts

Chyna Roberts Account Management Everett, WA 98201- To obtain a position in a customer service environment interacting with community. where the opportunity for growth is available. Up for new challenges in a variety of new fields. Customer Service Experience Assistant to a team of 10-15 Collectors Microsoft Suite Literate Outlook - Business e-mail Excel - used daily Word - Business Docs 10 Key Data Entry QuickBooks Transaction Manager Computer Literate (50+ WPM) Experienced using Client Service Portals Managed multi-line phone systems Strong ability to multi-task Retains high attention to detail Strives to provide high quality work Self-driven and motivated Succeeds in a fast-pace work environment Literate in mainstream software applications Authorized to work in the US for any employer Work Experience Creative Services Manager Arabella Models Marketing and PR Consultants - Phoenix, AZ February 2016 to Present • Provide Marketing services via social networks, emails and phone calls • Remain up to date on new showcases, photo shoots and business needs. • Retain strong attention to detail and organization • Time management is a must as well as client interaction • Provide thorough information about services to potential clients to sale membership and retain client • Work alongside CEO to maintain communication and remain up to date on event venues and company needs. • Schedule meetings with potential and current clients for training and informational purposes. • Keep up to date schedules in Google Docs and Sheets • Manage multiple Social Media platforms (FB, IG, YouTube, Pinterest) for Clients to gain SEO and Exposure for Businesses and Talent • Upsell services as needed (Business Cards, Graphics, Etc) All work is completed virtually with the exception of event days and photo shoots. Account Specialist Northwest Zoological Supply - Everett, WA November 2020 to March 2021 Overseeing all administrative aspects related to pet store clientele: • Downloading orders from our online ordering system • Answering phones • Making packing slips, labels, and spreadsheets for our order fulfillment department • Adding freight and other charges to invoices • Emailing invoices to customers • Communicating with our customers about order changes, cancellations, special requests • • • • Researching and solving any invoice discrepancies Creating delivery manifests for our drivers and couriers Managing our supply inventory on a weekly basis Assisting other office staff on projects and various tasks as needed Marketing Associate Camille Marie Coaching - Everett, WA September 2019 to March 2020 As a Marketing Assistant with Camille Marie Coaching, I am responsible for maintaining social media presence, researching events and keeping track of social media insights. I create and send emails, flyer designs and promote ticket sales. Manage daily administrative task, identify new opportunities Gather and analyze data (e.g. web traffic and rankings). In addition I assist with organizing promotional events, create advertising material (e.g. brochures and newsletters) Keep organized records, and Monitor marketing activities. This position is 100% Virtual. Late Stage Account Manager Santander Consumer USA July 2017 to January 2018 The primary focus of the Late Stage Account Manager (LSAM) is to maintain and reduce delinquency on accounts while minimizing losses. The LSAM is responsible for resolving all accounts to a current status. The LSAM is expected to work with little or no supervision, to exercise discretion and good judgment when making decisions about accounts, and to represent the company in a professional manner. Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA). Responsible for skip trace and repossession activity on pre-charge off accounts. Makes effective use of Prime Time calling periods. Ensures that all accounts in the calling queue are worked according to business strategy. Independently evaluates each loan and determine the best course of action for the customer in resolving the problem permanently. Independently negotiates with the customer on repayment schedules, deferrals, and write offs. Meets monthly standards and expectations for potential losses, delinquency, charge-offs, repossessions, and clearing ratios. Successfully utilizes all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatement's, and repair claims to make the best business decision for Santander Consumer USA Inc. and the customer. Advises Servicing Management about whether to pursue litigation on customer accounts or to write off debt as noncollectable. Adheres to all company policies and procedures. Special projects as requested. Performs other duties as assigned. Client Enrollment/Welcome Calls Freedom Financial Network - Tempe, AZ August 2016 to November 2016 Answers inbound calls from clients with questions relating to their enrollment in our debt settlement program. Verify all enrollment information and walk them through online signup for services and dashboard. Verify debt accounts and accuracy of account information. Call clients who we need identity verification to request documents. Responds to client voice mails, emails and/or faxes. Tracks and updates customer accounts. Transfer to correct department if needed. Works with microsoft word and excel. Work Microsoft office email account and dual monitors. Must be able to multi task and take accurate notes. Work interaction client; salesforce, virtual client and more. Collections Assistant City Property Management - Phoenix, AZ November 2009 to November 2013 Preparation of Demand Letters, Liens, Estoppel Letters, Disbursements, Processing Incoming Telephone Calls and Emails on a rotational basis; Maintain documentation to track payments received, using the information to communicate internally and/or externally if applicable Monitor account details for non-payments, delayed payments and other irregularities. Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Generate necessary reports, detailing paid and unpaid invoices. Utilize reports to research any discrepancies, checking against bills, invoices, and bank deposit records. Collections, including monitoring, reporting, communicating, and documenting information internally and externally in regards to delinquent accounts. Other duties as assigned. Education Diploma in High School SIATech Charter Arizona - Phoenix, AZ October 2005 to August 2006 Skills • Leadership (8 years) • Organizational Skills (10+ years) • Resolution (10+ years) • Scheduling (3 years) • Data Entry (10+ years) • Sales (3 years) • Account Management (10+ years) • Wordpress (2 years) • Customer Service • Customer Care • Social Media Management • Graphic Design • Public Relations • Account Reconciliation • QuickBooks • Branding • Google Docs • 10 Key Data Entry • Office experience • Administrative experience • Microsoft Excel • Microsoft Office • Microsoft Word Assessments Scheduling — Highly Proficient July 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient Social Media — Highly Proficient July 2019 Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Highly Proficient Supervisory Skills: Directing Others — Proficient July 2019 Motivating others through feedback to identify improvements or corrective actions. Full results: Proficient Data Entry — Expert July 2019 Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert Sales Skills: Influence & Negotiation — Highly Proficient April 2019 Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient Organizational Skills — Expert July 2019 Arranging and managing information or materials using a set of rules. Full results: Expert Reliability — Proficient July 2019 Measures a candidate's tendency to be dependable and come to work. Full results: Proficient Intermediate Spreadsheet Proficiency with Microsoft Excel — Completed January 2019 Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively writing and applying conditional formulas. Full results: Completed Administrative assistant/receptionist — Expert July 2020 Using basic scheduling and organizational skills in an office setting. Full results: Expert Call center customer service — Expert November 2020 Applying customer service skills in a call center setting Full results: Expert Customer focus & orientation — Expert November 2020 Responding to customer situations with sensitivity Full results: Expert Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.