Chwayita Mbinda

Chwayita "Nita" Mbinda 📍 Cape Town, South Africa | 🌐 Remote-ready | ☎️ - ✉️-| LinkedIn https://www.linkedin.com/in/chwayita-mbinda-b6 Professional Summary Meticulous and anticipatory Customer Service Representative with over 7 years of experience in client-facing roles, troubleshooting, and managing customer inquiries. Skilled in SaaS support, ticket management, and providing solutions promptly. Adept at communication, problem-solving, and ensuring client satisfaction, with a strong ability to multitask and handle complex issues efficiently. Fluent in English and Xhosa. Skills Customer Support & Onboarding Customer Support & Onboarding Client Engagement & Relationship Management Technical Troubleshooting & Issue Resolution CRM Systems & Ticket Management Communication & Collaboration Excel & Data Management Communication & Email Writing Team Collaboration & Process Improvement SaaS & Technology-Driven Support Professional Experience Contact Centre Consultant Discovery Health Medical Scheme | October 2024 – February 2025 Provided customer support via phone and email, resolving medical aid queries with professionalism and efficiency. Processed claims and benefits information while ensuring compliance with company policies. Used CRM software to log and track customer interactions, improving service accuracy and response times. Maintained a high first-call resolution rate, reducing follow-ups and increasing customer satisfaction. Recruitment Consultant A24 Group Medical Staffing | December 2023 – September 2024 Assisted clients by understanding and gathering their recruitment needs. Established 200+ new client relationships, overcoming market competition to boost revenue growth by 70%. Overcame compliance challenges in recruitment by implementing full-cycle recruiting strategies, reaching 98%regulatory adherence. Coordinated 30+ candidate interviews monthly, overcoming scheduling conflicts for a seamless hiring process. Championed client cancellations and candidate adjustments, enhancing satisfaction by 79% in service quality. Data Technician (Remote) NDTec | April 2019 – October 2023 Ensured website information accuracy and user-friendliness, working with clients to verify product details. Managed large-scale data entry projects with speed (70 WPM) and precision. Used Excel and AutospecBuilder to maintain and update product databases. Identified and resolved data inconsistencies, improving the quality and reliability of online product catalogs. Web Administrator & Customer Relations Neogroup | March 2016 – July 2018 Maintained product updates and stock accuracy in Magento and Sigma systems. Ensured website content accuracy and resolved customer inquiries efficiently. Assisted in developing workflows for seamless e-commerce operations. Customer Service Chat Representative Amazon | November 2014 – December 2015 Delivered exceptional service via live chat, addressing customer issues promptly. Improved customer satisfaction by proposing solutions to recurring issues. Research Assistant / Personal Assistant to Managing Director Lee Botti & Associates | January 2013 – August 2014 Administrator & Data Capturer NSFAS, Cape Town | February 2011 – November 2012 Administrator / Inbound Customer Service Representative Africa Energy Resources | November 2007 – February 2011 Professional Development Introduction to Data Science (Alison UK) Diploma in Project Management (Alison UK) TEFL 120-Hour (Teacher Record) Diploma in Customer Service (Alison UK) Introduction to Data Analysis (Alison UK) Technical Proficiency Shopify Plus, Magento, Amazon, WMS Google Workspace (Docs, Sheets, Slides) CRM Platforms & SEO Tools Zendesk, Collectly, Stripe, AutospecBuilder, Tebra & Sameday Languages English (Fluent) Xhosa (Fluent) Afrikaans (Basic Proficiency)