Chum Hibaler

CONTACT ME Mobile: - Email :-LinkedIn : https://www.linkedin.com/in/chum-hibaler/ Skype : live:bcb5af6a35ae01b6 Website : https://chumhibaler.wixsite.com/portfolio/ CHUM S. HIBALER RECRUITMENT MANAGER PERSONAL BACKGROUND I'm a recruitment expert with 14 years of experience in Outsourced Business Process. I specialize in targeted talent acquisition adapting innovative end to end recruitment practices and up to date technologies and solutions for full cycle recruitment. ACHIEVEMENTS • Doubled the Top Level Hiring rate • Increased the company's social media following by 10,000 followers • Increased retention rate • Introduced new hiring strategies • Led Davao and Iloilo Recruitment • Increased the Employee Referral yield by 50% • Developed skill-specific and general online assessments • Developed the data gathering tool • Established up to date KPIs • Contributed to FTE increase of 100% in 2015 • Reduced the Turn-Around-Time by 50% • Designed the employee referral portal • Designed the branded profile builder CAREER BACKGROUND Global Talent Partner Freelance | Mar 2020 - Present • Provide efficient international hiring solutions through targeted sourcing and selection • Design and implement a robust talent acquisition process through the use of up to date and candidate engaging technologies • Manage recruitment team and coordinate with hiring departments • Review recruitment software and suggest the best option for company needs • Research and choose job advertising options • Build the company’s professional network through relationships with HR professionals, colleges, and other partners • Setup and maintain database through automation setup, and sheet query (Google Sheet and Microsoft Excel) • Provide hiring updates and generating of reports • Identify and optimize KPIs and KRAs • Setup and maintain ATS (Applicant Tracking System) • Provide support to Human Resources through Employee Satisfaction Survey design, Job Offer management, Onboarding Management, and Talent Market Research • SOP documentation and compliance • Applicant communication, Relationship Management and Build the company’s professional network through relationships with HR professionals, colleges, and other partners • Social Media management and job posting through strategically identified social media platforms. Recruitment Manager Callbox, Inc. | Mar 2019 - Dec 2019 • Update current and design new recruiting procedures • Manage the recruiting team and report on its performance • Keep track of recruiting metrics • Implement new sourcing methods • Review recruitment software and suggest the best option for the company needs • Research and choose job advertising options • Advise hiring managers on interviewing techniques • Recommend ways to improve our employer brand • Coordinate with department managers to forecast future hiring needs • Stay up-to-date on labor legislation and inform recruiters and managers about changes in regulations • Participate in job fairs and career events • Build the company’s professional network through relationships with HR professionals, colleges, and other partners ACADEMIC BACKGROUND Ateneo de Davao University Bachelor's Degree in Communication Arts | Oct 2003 English Proficiency: C2(Advanced/Mastery) Human Resources Manager FGC+ (Focusinc Group Corporation) | Mar 2018 to Jan 2019 • Develop and implement HR strategies and initiatives aligned with the overall business strategy • Bridge management and employee relations by addressing demands, grievances or other issues • Manage the recruitment and selection process • Support current and future business needs through the development, engagement, motivation and preservation of human capital • Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization • Nurture a positive working environment • Oversee and manage a performance appraisal system that drives high performance • Maintain pay plan and benefits program • Assess training needs to apply and monitor training programs • Report to management and provide decision support through HR metrics • Ensure legal compliance throughout human resource management Talent Acquisitions Manager FGC+ (Focusinc Group Corporation) | Dec 2014 to Mar 2018 • Create, manage and oversee all the recruitment and hiring strategies of the company for all the available job vacancies • Design, develop and maintain the recruitment process in the organization • Screen and match the skills and competencies of prospective candidates in relation to client specifications • Endorse candidates to clients for a further interview; oversee the administration of test projects for technical positions • Communicate with the client so as to come up with a detailed job description (Profile) of each procured job for effective and efficient matching. • Collaborate with clients regarding schedules of a candidate for further interview • Motivate the recruitment team to reach the agreed-upon recruitment targets • Monitors and constantly reduces the costs of the recruitment process • Conducts job interviews for the managerial job positions (or key jobs in the organization) • Manages and develops the team of HR Recruiters • Acts as a single point of contact for managers regarding recruitment topics • Implemented and observed the following KPIs; Time to fill, Quality of hire, Cost per hire, Candidate job satisfaction, 30-day Attrition, Fill Rate, Talent Pipeline Growth, Offer Acceptance Rate, Employer Branding SKILLS 1 2 3 4 5 - Fundamental Awareness Novice Intermediate Advanced Expert Recruiting: 5 Database: 4 Applicant Tracking System: 4 Technical Recruitment: 5 LinkedIn Sourcing: 5 Human Resource Management: 4 Onboarding Management: 5 Social Media Marketing: 4 Contract Management: 4 Microsoft Excel: 4 SharePoint: 3 Google Apps Script: 2 VBA Coding: 2 Employer Branding: 5 Data Analytics: 4 Project Management: 3 Graphic Design: 2 Team Management: 5 Budget Management: 4 Operations Manager Lovo Marketing | Jul 2012 - Oct 2014 • Schedule/Administer interviews • Coordinate with Team Captains • Coordinate with the team to set daily, weekly targets and to go over issues about agents that require immediate attention. • Gather data on transfers and track sales • Monitor Agent Activity and monitor real-time report on openers to maintain availability and control call traffic and coordinate with the management team for possible calling list or campaign adjustments • Coordinate with support for changes and technical issue resolutions • Audit and enforce Quality Assurance through call monitoring and recorded call reviews • Track agents who violate Standard Operating Procedures and Client the agreed Parameters to implement equivalent disciplinary actions, and apply coaching and feedback. • Reports management and generations • Workforce management • Performance review and training needs assessment Senior Technical and Soft Skills Trainer Sutherland Global Services Inc. | Jul 2008 - Jan 2011 • Conduct all site training, including new-hire and Pre Hire, cross-training initiatives, and other training as required • Conduct evaluation to associates as necessary. • Provide coaching and feedback to associates. • Maintain and Update Training Records. • Monitor curriculum effectiveness and assist with the modification /update of materials as required • Design and develop training curriculum and materials to aid training facilitation. • Coordinate with internal clients and colleagues to deliver quality training services. • Provide effective communication and quality feedback to staff • Prepare and present both written and verbal communication to clients and colleagues alike • Deliver necessary reports and training feedback Senior Customer Service Representative PeopleSupport, Inc. (Cebu) | Oct 2007 - Jun 2008 • Answer customer/client requests or inquiries concerning services, products, billing, equipment, claims and reports problem areas • Responsible for improving customer retention through programs and service provided to the customer • Utilizes mechanized systems to initiate and complete service orders and handle customer requests • Continually maintain a working knowledge of all company products, services, and promotions • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans • Receive escalated calls from the customer service department Address Bandera Espanola Street, Mintal Davao City, 8000, Davao, Davao, Philippines Nationality Filipino References Available upon Request Technical Support Representative Link2support, Inc. (Davao) | Apr 2007 - Sep 2007 • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Diagnose and resolve technical hardware and software issues involving the internet and local network connectivity • Research required information using available resources • Follow standard processes and procedures • Identify and escalate priority issues per Client specifications • Redirect problems to appropriate resource • Accurately process and record call transactions using a computer • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business • Follow up and make scheduled call backs to customers where necessary • Stay current with system information, changes and updates Manager and ESL Instructor Seattle Effective Learbing Center | Oct 2005 - Nov 2006 • • • • • • Organize coursework and learning materials Assess student progress and writing reports Design and present educational material Evaluate student's progress Explore alternative training and mentoring methods Monitor teams performance Marketing Assistant and Branch Trainer Orchard Property Marketing | Apr 2004 - Sep 2004 • Assemble consumer rating reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations. • Update competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports. • Publish pricing schedules by verifying freight rates, charges, and allowances. • Support sales presentations by assembling quotations, proposals, videos, slide shows, demonstration, and product capability booklets; compiling account and competitor analyses. • Prepare mailers and brochures by formatting content and graphics; arranging printing and internet packages. • Maintain marketing library by checking and replenishing inventory. • Provide marketing tracking and research information by collecting, analyzing, and summarizing data and trends. • Update job knowledge by participating in educational opportunities.