ANURIKA OKWUCHI CHUKWUNENYE
Nigeria-LinkedIn
PROFESSIONAL SUMMARY
Multi-skilled Medical Virtual Assistant with over three years of experience supporting healthcare
providers with administrative coordination, patient scheduling, and EMR/EHR management. Skilled in
medical data entry, patient communication, and healthcare documentation to improve workflow
efficiency. Strong background in customer service, record management, and operational support in fastpaced healthcare environments.
SKILLS
● Patient Support
● Patient Record Management
● Prescription Documentation
● EHR/EMR Management
● Insurance Verification Support
● Patient Education
● Patient Communication
● Healthcare Data Reporting
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●
●
●
●
Medical Data Entry
Clinical
&
Telehealth
Documentation
Inventory
&
Medication
Tracking
Healthcare
Administrative
Support
Telehealth Support
●
●
●
●
Patient Scheduling
& Coordination
Teamwork
&
Collaboration
Email and Calendar
Management
Medical
Transcription
WORK EXPERIENCE
Medical/Pharmacy Assistant
Nov. 2022 – Nov. 2024
Orchad Pharmacy, Owerri, Nigeria
Assisted the pharmacists in preparing and dispensing medications, achieving 99% accuracy in
measuring, counting, and packaging medications, ensuring patients received correct prescriptions
and dosages.
Received and processed prescription orders from customers or healthcare professionals, verifying
information, streamlined prescription processing time by 60% through efficient data entry in
QuickBooks, reducing prescription errors and improving customer satisfaction.
Handled various administrative duties, such as maintaining patient records, filing insurance claims,
managing paperwork related to prescriptions, and organizing pharmacy files and documents.
Provided basic information to patients about their medications, such as proper usage, potential side
effects, and precautions, explained medication instructions, Increasing patient medication
adherence by 25% through clear communication.
Monitored and managed the inventory of medications and supplies which involves receiving, storing,
and organizing stock. Reduced stock discrepancies by 70% by implementing a more effective
inventory management system, ensuring optimal stock levels and minimizing waste.
Laboratory Assistant
Trustcare Medical Laboratory, Jos, Nigeria
May. 2018 – Nov. 2018
Responded to over 200 inbound and outbound calls from potential and existing patients.
Scheduled and confirmed the appointment of about 100 patients via phone, live chat, and
email.
Cold called prospective leads and followed up with them to ensure patronage resulting in a
40% sales closure.
Compiled and Recorded Medical Charts while providing detailed updates in the CRM system
such as Zoho, Intercom, and Zendesk.
Worked closely with medical practitioners to ensure that patient's appointments were carried
out and this reduced missed and clashed appointments by 90%.
EDUCATION
● Bachelor of Science (BSc.) in Parasitology and Entomolgy
Nnamdi Azikiwe University, Awka, Nigeria
CERTIFICATIONS
● Virtual Assistant Program by ALX
● Customer
Service:
Problem
Solving
&
Troubleshooting Certified by LinkedIn Learning.
● Jobberman Soft Skills Training Certified.
2015 - 2019
