Chukwumuanya E. Nwankwo

Chukwumuanya E. Nwankwo 📍 Nigeria | 📧- 📞- 🔗 linkedin 🧑‍💻Upwork Professional Summary Detail-oriented and empathetic Customer Support and Admin Specialist with 5+ years’ experience supporting clients via phone, email, and chat. Skilled in ticket management, remote admin tools, and data organization. Recognized for delivering fast, friendly support, keeping things organized, and learning new tools with ease. Comfortable working remotely and independently. Skills & Tools ❖​ Customer Support (Email, Phone, Chat) ❖​ Microsoft Office & Google Workspace ❖​ CRM Tools: Slack, Clickup, Trello ❖​ Admin Support & Calendar Management ❖​ Data Entry, Lead Generation & Reporting ❖​ Zoom, Slack, WhatsApp Business ❖​ Fast Typing | Task Prioritization | GDPR Awareness Portfolio Projects (Organized List of Projects and Google Drive Links ) 📁 View Project ​ Lead Generation Spreadsheet + Screenshots 📁 View Project ​ Email Management – Inbox Rescue for Busy Founder 📁 View Project ​ Data Entry & Report Generation (Spreadsheet Sample) 📁 View Project ​ Client Onboarding for a Consultant 📁 View Project ​ Executive Appointment Scheduling – 2-Week Calendar Work Experience Customer Support & Sales Executive Expensive Nedu Enterprise, Jos | 2014 – 2016 ❖​ Resolved daily customer inquiries in person and over the phone. ❖​ Processed payments, handled account activations, and assisted with device issues. ❖​ Promoted new subscription packages, boosting sales monthly. Field Support Officer (Contract) INEC / Consultant Team | 2017 – 2018 ❖​ Managed data entry and call center reporting during elections. ❖​ Coordinated with field agents and cleaned submitted reports. ❖​ Recreated reporting templates based on archived formats. Remote Admin & Data Validator UNDP Election Support Program | 2021 – 2022 ❖​ Worked with a 3-person team to gather, review, and harmonize electoral reports. ❖​ Used Excel and Google Sheets to process submissions from 10+ states. ❖​ Flagged inconsistencies, summarized patterns for national escalation. Remote Admin Support / Data Entry DAI – Development Alternatives Inc. | 2022 – 2024 ❖​ Regularly updated reports, compiled team inputs, and tracked logistics issues. ❖​ Maintained accuracy and consistency in entry under tight reporting deadlines. Enumerator National Population Commission | 2009 ❖​ Collected household data as part of the nationwide housing and population survey. ❖​ Completed field entries accurately and submitted reports ahead of deadlines. Education 🎓 B.Sc. Economics University of Port Harcourt, Nigeria – 2017 Certifications ❖​ Google Analytics (Coursera) ❖​ PMP (Novelle Centre Abuja) ❖​ Inbound Sales (HubSpot Academy) ❖​ Servicing Customers Through Chats and Text (LinkedIn) ❖​ Customer Service: Problem Solving & Troubleshooting (LinkedIn) ❖​ Technical Support Fundamentals (Google) ❖​ IBM New Collar: Customer Engagement Specialist (Coursera) ❖​ Customer Service Fundamentals (Coursera) ❖​ Foundations of Digital Marketing (Coursera) ❖​ Ask Questions to Make Data-Driven Decisions (Coursera) ❖​ Data, Data Everywhere (Coursera)