CHUKWUMA CHINEMEREM GOODNESS
hone: - |Email-|Location: Lagos, Nigeria
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|LinkedIn
Professional Summary
esourceful and results-driven Virtual Assistant with over 4 years of experience
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providing high-level administrative and operational support to executives, teams, and
clients. Known for improving productivity, streamlining processes, and enhancing
communicationacrossdepartments.Adeptatmanagingcomplexcalendars,coordinating
multi-phase projects, and delivering polished documentation. Played a key role in
achieving a 15% increase in team efficiency through proactive support and process
optimization. Strong background in office administration, task prioritization, and client
service excellence.
Tools & Technologies
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roductivity & Collaboration:Google Workspace, MicrosoftTeams, Slack, Zoom
⮚ Project Management:Trello, Asana, Monday.com, ClickUp
⮚ CRM & Client Communication: HubSpot, Zoho CRM, Zendesk, LiveChat,
MailChimp
⮚ Administrative Utilities:Notion, Airtable, LastPass,Calendly, Zapier, Canva
⮚ Additional Tools:Otter.ai, Loom, SocialBee, Buffer,SurveyMonkey.
Core Competencies
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alendar and Appointment Scheduling
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Email and Business Communication
Task Management and Project Coordination
CRM Management and Client Relations
Online Research and Analytical Problem Solving
Report Writing and Document Preparation
Data Entry and Database Management
Event and Travel Planning
Office Administration and Virtual Assistance
rofessional Experience
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Virtual Assistant|Port of Seattle
Aug 2024 – April 2025
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fficiently processed approximately 15 employee expense reports each month with a
99% accuracy rate, ensuring compliance with financial policies and reducing
reimbursement errors.
⮚ Proactively coordinated around 5 travel arrangements on a quarterly basis, including
flight bookings, accommodations, and itineraries, which resulted in a 5% cost
savings through effective vendor negotiations and early planning.
⮚ Conducted over 10 hours of in-depth online research weekly to support business
decisions, uncovering relevant data and trends that informed strategic planning and
improved team outcomes.
⮚ Created and formatted various professional documents—such as reports,
presentations, and internal memos—that enhanced communication flow, improved
information clarity, and contributed to operational efficiency across departments.
Administrative Assistant|West College
Jan 2023– June 2024
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cheduled and coordinated over 90 meetings each month, optimizing team calendars
and availability, which led to a 10% increase in attendance and improved overall
meeting effectiveness.
⮚ Produced and delivered more than 60 detailed weekly reports and executive
presentations that were consistently praised for their clarity, accuracy, and visual
appeal by stakeholders and senior leadership.
⮚ Conducted timely and thorough research on relevant topics, delivering insights that
directly contributed to a 5% increase in project success rates by informing key
decisions and strategic direction.
⮚ Maintained and updated customer relationship management (CRM) systems with
precision, ensuring data accuracy and segmentation, which played a key role in
enhancing client retention by 8%.
⮚ Planned, executed, and managed logistics for over 12 annual events, resulting in 98%
attendee satisfaction through seamless coordination, attention to detail, and effective
communication with vendors and participants.
Administrative/Virtual Assistant|NAFDAC
Jun 2021– Nov 2022
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treamlined and managed the calendars of 12 high-level executives, optimizing
meeting schedules and time allocation, which resulted in a 20% boost in meeting
efficiency and reduced scheduling conflicts.
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fficiently handled and prioritized over 250 emails daily, implementing smart filters
and categorization systems that reduced inbox clutter by 30% and improved response
time.
⮚ Maintained and updated a database of more than 800 records with a consistent 99%
accuracy rate, ensuring data integrity for reporting, compliance, and operational
needs.
⮚ Oversaw and coordinated 20+ projects simultaneously, leveraging strong time
management and collaboration tools to deliver 95% of them ahead of deadlines with
high quality.
⮚ Provided professional support to over 60 clients each week, addressing inquiries,
resolving issues, and offering guidance, resulting in a 97% satisfaction rating based
on feedback and retention metrics.
ducation
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⮚ B.Sc. Biochemistry, Federal University Ndufu Alike Ikwo (FUNAI)
ertification
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⮚ Certified ALX Virtual Assistant Training
