Chukwukere Adaeze Promise

Meticulous virtual administrative assistant also a medical assistant with more than three years of experience in healthcare call center operations, including Medicare and Medicare Advantage. Competent in processing medical claims, providing customer service, and administrative support. Able to effectively manage work in a remote setting and possess strong organizational, problem-solving, and communication skills. Committed to offering top-notch assistance to business owners, private sectors, patients and medical professionals. 

PROFESSIONAL EXPERIENCE

01/2024 – 07/2024 **Medical Laboratory Implementation Specialist **

St Patrick’s Specialist Hospital  

•     In collaboration with medical professionals such as physicians, nurses, and administrators, we were able to pinpoint issues and turn them into workable fixes that resulted in a 30% increase in overall medical laboratory usability.

•     Successfully educating and engaging more than 15 hospitals and companies on health care services.

•     Achieved a 95% first-contact resolution rate by diagnosing and fixing more than 200 issues over the phone, email, and chat.

•     Arranged several medical product trials, which increased medical service platform adoption among hospital partners by 20%.

•     Ensured adherence to corporate guidelines and made a 15% improvement in service response times by keeping thorough records of all customer interactions, transactions, and complaints.

•     Consistently met or surpassed performance goals while displaying flexibility and poise in the face of changing user demands and fluctuating case volumes.

01/2016 – 07/2017 Customer Support Specialist _     C- wills Medical Laboratory_

•     Raised overall user satisfaction by 10% by supporting hospital staff in navigating healthcare product and platform and resolving obstacles.

•     I collaborated closely with the engineering team to diagnose and fix complicated technical problems, cutting down on the average resolution time by 20%.

•     Conducted workshops and contributed to the creation of training materials, which improved the team's capacity to provide users with effective support.

•     Provided users with well-considered, personalized solutions that helped them overcome obstacles and increase the effectiveness of their workflow.

•     Oversaw schedules, organized meetings, and handled correspondence to support office operations.

•     Entered data, kept track of things, and helped with report creation.

•     Improved workflow and office organization, which increased productivity all around.

**SKILLS **  

•     Virtual Administrative Support

•     Healthcare Call Center Operations

•     Medical Claims Processing

•     Medicare/Medicare Advantage Expertise

•     Customer Service Excellence

•     Data Entry & Transcription

•     Time Management & Organization

•     Communication & Interpersonal Skills

•     Social Media Management

•     HIPAA Compliance