Chukwuka Okudo

Chukwuka Okudo Email:- Linkedln Profile: https://www.linkedin.com/in/chukwuka-okudo/ Profile Experienced professional with a strong background in customer, technical, and sales support. Proficient in data logging, Email Security, Email marketing, SQL, Linux, and network security. Adept at automating tasks with Python and maintaining effective communication with stakeholders. Skilled Virtual Executive Assistant, Human Resource Manager and Cybersecurity Analyst Core Skills Brand Management Customer Support| Sales Support | Virtual Executive Assistant | Human Resource Management| Data Analyst | Digital Marketing Project Management Project Planning | Stakeholder management | Team management | Email Marketing IT Skills Technical Support| Network and Network Security| Linux | SQL | Email Security | Google Suite| HubSpot | SEMrush Competencies Strategic problem-solving | Impeccable communication | Brand development | Brand Portfolio Strategy | Product-Portfolio Strategy| Data management and Analytics | Work towards the organization’s milestones | Critical thinking | Effective multitasking | Attention to details | Results and customer-oriented | Analytical | Building relationships | Understand business needs and challenges | Work under pressure and prioritize workload to meet tight deadlines | Commercial awareness. Work Experience TELEMARKETER / EMAIL MARKETING and APPOINTMENT SETTER LG360 10/2023 - 11/2023 – REMOTE • Initiate outbound calls to potential customers or leads to introduce products or services, build relationships, and generate interest, achieving a daily average of 50 calls. • Assess and qualify leads through effective questioning and active listening to determine their potential as customers, with a conversion rate of 30%. • Update and maintain accurate records of customer interactions, feedback, and information in CRM systems for future reference and analysis, ensuring 100% accuracy. • Work toward achieving individual or team-based sales targets by converting leads into sales and meeting key performance indicators (KPIs), exceeding targets by 20%. • Plan, create, and execute email marketing campaigns, including designing engaging content, crafting compelling copy, and setting up automated sequences, resulting in a 20% increase in email engagement. • Monitor and analyze the performance of email campaigns, using metrics such as open rates, click-through rates, and conversions, and provide insights for future improvements, achieving a 10% increase in conversion rates. • Identify and source potential leads through various channels, including cold calling, email campaigns, and database research, with a 20% expansion in lead database. • Update and manage CRM systems with accurate and current information related to scheduled appointments, ensuring a centralized and organized record of interactions, reducing data errors by 50%. Media and Technical Expert ECGCC 11/2022 – PRESENT NIGERIA • Oversaw technical aspects of live streaming and recording events, leading 20 client engagements and ensuring projects are delivered within budget and exceeding clients' expectations 90% of the time. • Recruited, trained, and mentored media team members, both volunteers and paid staff, resulting in a 50% increase in team productivity and satisfaction. • Kept abreast of the latest trends in media technology, communication strategies, and digital platforms, attending 10 industry conferences annually and implementing 5 new technology solutions to enhance project delivery. Customer, Tech, and Sales Support Specialist OGRAL 05/2020 – 05/2023 NIGERIA • Provided comprehensive customer support, addressing 50 inquiries daily, resolving 80% of issues on first contact, and achieving 95% customer satisfaction. • Leveraged technical expertise to assist clients in troubleshooting and resolving technical problems, resulting in a 30% decrease in average resolution time. 1 • Collaborated with the sales team to identify and execute opportunities for up-selling and cross-selling products and services, contributing to a 25% increase in revenue. • Managed customer records and generated reports to drive improvements in customer support and services, implementing 15 process improvements based on data analysis. • Managed all social media accounts including Facebook, LinkedIn, and Instagram, increasing follower engagement by 50% and driving 20% more traffic to the company website. • Managed all accounts and reservations on third-party platforms including but not limited to booking.com, hotels.com, and Airbnb, resulting in a 70% increase in bookings and a 40% increase in revenue from third-party platforms. • Played a pivotal role in maintaining strong relationships with business partners to explore new growth opportunities, resulting in 5 new partnerships established and 10% increase in revenue from partnership collaborations. Situation: Limited engagement with the brands despite marketing efforts and consistent social media posts. This greatly impacted the client’s ROI. Task: Extensive discovery to understand the client’s audience motivations and needs. Action:  Using Similar Web, SEMrush, Meltwater, and Google Suite to identify key target audiences for the client, I conducted extensive research to identify key target audiences.  The data gathered was then used to outline the buying journey/processes and mapped out personas.  Campaign and content production :relevant industry-related content tailored to the client’s audience. Result:  The result was deeper connectivity with effective targeted messaging and a compelling brand narrative that resonates with these audiences.  5x Increased engagement with 3 international leads. Technical Support Engineer 03/2015 – 05/2019 NIGERIA Appswift Technologies • Maintained and updated customer records, ensuring 100% accuracy and daily updates to keep information current in the system. • Identified customer needs and provided customized technical solutions for 50 clients monthly, resulting in 90% satisfaction rate. • Generated detailed reports of support issues and customer feedback, leading to 15% increase in identified areas for system improvement monthly. • Coordinated team sprints and demos, monitored team progress, and provided mentorship, resulting in a 10% increase in team productivity quarterly. Education Computer Science | B.Sc – Nnamdi Azikiwe University. 07/ 2019 Google Career Certificate Technical Support 06/2023 Google Career Certificate in Cybersecurity 09/2023 2