ABOUT ME* In short, I am an expert in implementing Business systems and enabling Digital & Business Transformation. I was responsible for implementing a new CRM that transformed the company practices into a new cost effective solution leading to efficient processes and enhanced user experience within the digital department of a £10m medium sized organisation in the education and training Industry .WHY WORK WITH ME?Senior Business Analyst and Strategy Professional with over 16 years of experience delivering digital transformation, commercial insight, and customer-centric growth across public and private sectors. Chartered Business Analyst (BCS) and Doctorate holder in Marketing, with proven expertise in CRM implementation, Agile delivery, market analytics, and executive decision support.