Chukwuka Kaosisochukwu

CHUKWUKA, KAOSISOCHUKWU-PERSONAL DATA: NATIONALITY Nigerian SEX Female LANGUAGE'S English: Advanced (Speaking, reading and writing) Igbo: Native (Speaking, reading and writing) SUMMARY: HIGHLIGHTS: WORK HISTORY: Proven ability to establish rapport with clients which contribute to organizational success. Maintains a high level of professionalism, patience and efficiency to minimize customer’s dissatisfaction and increase customer loyalty. ● ● ● ● ● ● Excellent organization skills. Demonstrated team player. Creative and innovative. Highly resourceful and productive. Demonstrated self confidence. Keen and desire to learn. CUSTOMER SERVICE REPRESENTATIVE (February 2017 to February 2022) STOCKTON BDC LTD - TRADEFAIR, LAGOS STATE. ● I assisted customers in average by answering questions, responding to inquires and handling telephone request. ● Responded to customers request for product, services, and information with resourcefulness, skills and advanced use of internal knowledge bases. ● Liaised with customers, management and sales team to better understand customers need and recommend appropriate solutions. ● Improved sales ability and product knowledge on continuous bases to provide optimal service and achieve quotas. ACHIVEMENTS: ● Supported Stockton markers to achieve a 40% increase in marketing response. ● Delivered goal surpassing marketing result while maintain high user satisfaction ● Met the KPI for the last quarter of 2018,2019 and 2020 with an increase of over 80% DAU (from 30,000 to 120,000) CUSTOMER SERVICE REPRESENTATIVE (July 2016 to February 2017) AGE FASHION HOUSE – FESTAC TOWN LAGOS. ● Assisted with placement of orders, refunds, or exchange. ● Achieved revenue targets with successful promotion of already made clothes, designs and fabrics during routine inbound calls and outbound sales follow-ups. ● Worked with management to propose and implement proactive customer service solutions. ● Identified and accessed customer’s needs to achieve satisfactions. ● Applied highly effective skills while properly engaging and presenting solutions to customers. ● Recommended selected and helped obtain out-of-stock product based on customer request. PERSONAL ASSISTANT SECRETARY TO THE H.O.D (May 2015 to May 2016) BUREAU OF LABOUR, PRODUCTIVITY AND MAN-POWER Akwa Ibom State. National Youth Service Corps (NYSC) ● Typing of official documents. ● Attending to walk-in clients. ● Answering phone calls and redirects them when necessary. ● Managing the daily/weekly/monthly agenda and arrange new meetings and appointments. ● Checking frequently the levels of office supplies and place appropriate orders. ● Support and facilitating the completion of regular reports. SOFTWARE DEVELOPMENT INTERNSHIP (May 2013 – October 2013) SIDMACH TECHNOLOGIES NIGERIA LIMITED – Alausa ikeja ● Designing of web pages. ● Working as a team with the programmers to achieve a common goal. ● Industrial trainee team leader always ensuring that jobs given to us are carried out accurately. EDUCATION: 2010 -2014 Chukwuemeka Odumegwu Ojukwu University Formerly Anambra State University Bachelor of Science: Computer Science 2003 - 2009 West Africa senior school certificate examination (WASSCE) Saint Mary’s College – Festac Town Lagos. REFERENCE: AAVAILABLE ON REQUEST