Chukwufumnanya Michelle Isichei
$15/hr
Product Management and Client Relationship Specialist
CHUKWUFUMNANYA MICHELLE ISICHEI
--Linkedin
Product Manager
Portfolio Link
PERSONAL STATEMENT
Results-driven Product Manager with 6+ years of experience in customer experience, marketing, and product
growth. Adept at leveraging data insights to drive user adoption, optimize engagement strategies, and enhance
retention. Passionate about building seamless, value-driven user journeys that convert users into loyal advocates.
Excited to bring a user-centric approach to Dude, Get a Job! and create experiences that actually help people take
charge of their careers.
EDUCATION
Obafemi Awolowo University, Nigeria.
Bachelor's Degree in Psychology-
IESEG School of Management, France.
Master's Degree in International Business-
SKILLS
User Experience & Journey Optimization: Mapping and
refining end-to-end user flows to enhance activation and
retention.
Data-Driven Decision-Making: Proficient in SQL,
analytics tools, and data visualization to inform product
strategies.
User Research & Testing: Conducting A/B tests, surveys,
and user interviews to validate ideas before
implementation.
Cross-Functional Collaboration: Working with
engineering, design, and business teams to drive
seamless experiences.
Growth & Engagement Strategies: Implementing inproduct nudges, gamification, and tutorials to improve
engagement.
Product Roadmap & Strategy: Defining and executing
roadmaps that align with business goals and user needs.
Process Optimization & Documentation: Crafting PRDs,
workflows, and maintaining product knowledge bases.
CERTIFICATIONS
Product Marketing Certificate- Treford
Product Management certificate - DevCareer Technical
Program
Product Management certificate - Women Techsters
Fellowship at Tech4dev.
Product Management Blueprint- ProductDive
Scrum Fundamentals- SCRUMstudy
RELEVANT PROJECTS
Becoming the Product Podcast- link
Created and hosted a podcast discussing product
management strategies, growth tactics, and market
trends.
Engaged with the Nigerian product community to
share insights on career growth and product
development.
PROFESSIONAL EXPERIENCE
Growth Manager
Protomated| 2024- Present
Spearheaded product growth initiatives in Nigerian and U.S. markets,
focusing on user engagement, activation, and retention.
Conducted data-driven market analyses to identify growth opportunities,
enhancing user adoption and conversion rates.
Optimized workflows using Nifty, improving team collaboration by 30% and
accelerating project delivery timelines.
Developed user journey frameworks and onboarding experiences that
improved activation rates.
Cashiering Associate (Remote)
AlpacaDB Inc | 2022 - 2022
Managed client relationships across global time zones, driving retention and
satisfaction.
Collaborated with cross-functional teams to resolve customer issues,
improving retention rates through data-backed solutions.
Growth-Focused Client Relationship Specialist
FirstBank. |-
Led market research initiatives, identifying user pain points and
implementing solutions that increased product adoption by 20%.
Leveraged CRM and behavioral analytics to inform product adjustments,
leading to a 20% boost in client engagement.
Developed customer journey strategies that optimized onboarding and
reduced drop-off points.
Customer Service Team Lead
FirstBank |-
Led a digital transformation initiative, increasing digital adoption by 15% and
enhancing self-service capabilities.
Streamlined processes, improving team efficiency by 45% and significantly
boosting customer satisfaction.
