Chukwuemeke Salami

CHUKWUEMEKE CHIEJINE SALAMI VIRTUAL ASSISTANT Nigerian | Port Harcourt, Nigeria | --| LinkedIn - www.linkedin.com/in/chukwuemeke-salami | SUMMARY ● Excels in providing exceptional service to clients; especially skilled with handling challenging customers. ● Energetic self-starter with experience in customer relations and social media management. ● Fluency with various software tools, including email platforms, calendar applications, word processing software, and project management tools. EDUCATION Delta State University, Abraka – Delta, Nigeria BSc, Political Science. February 2022 ALX Certificate of achievement in Virtual Assistance SEPTEMBER 2024 EXPERIENCE Customer Service Representative May 2023 - Present Habitat Cinemas – Delta, Nigeria ● Designed a strategy that maintained a customer retention rate of over 50%. ○ Using the principle of follow through, I handled customer relations even after services have been rendered, leading to a closer community feel, which in turn led to an increase in returning customers. ● Collected, analysed, and reported on customer feedback to identify trends and areas for improvement. ● Managed the company's social media presence to engage with customers, promote products or services, and build a positive online reputation. Virtual Assistant August 2022 - May 2023 Hillz Jersey – Port Harcourt, Nigeria ● Inventory Support: Assisting with tracking inventory levels, managing stock orders, and ensuring product availability. ● Customer Service: Handling basic customer inquiries related to product availability, pricing, and orders, providing timely and accurate information. ● Market Research: Conducting research on market trends, competitor activities, and industry news to stay informed and identify opportunities. ● Event Coordination: Assisting with planning and organizing industry events or trade shows, including coordinating logistics, invitations, and follow-up. ● Sales Support: Providing administrative support for sales activities, such as preparing sales presentations, following up on leads, and tracking sales performance. SKILLS Inbox Management ● Handled client email messaging, customer inquiries and blog posts/comments. ● Effectively organized a working system for prioritizing email messages in order of urgency and importance. Effective Communication ● Resolved over 2,000 customer complaints in a span of six months. Confidentiality ● Maintaining strict confidentiality of sensitive information, ensuring compliance with data protection regulations, and protecting the company's intellectual property. Organizational Skill ● Efficient time management to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. ● Organize and prioritize tasks effectively, ensuring efficient workflow and completion of assignments.