Chukwuemeka Ogwo

Hello, I’m a dedicated Customer Service professional with over 3 years of experience, and here’s a quick snapshot of my journey:

• Customer Service Representative – bswift
• Assisted employees during benefits enrollment, resolved plan-related issues, and provided calm, clear support during high-volume periods.
• Customer Service Associate – Reliance HMO
• Helped members with healthcare plan details, claims updates, and service concerns while ensuring every customer felt heard, informed, and supported.
• Customer Support Agent – Outsource Global
• Handled inbound customer inquiries, documented interactions efficiently, and built trust through patience, active listening, and effective communication.
• Student Support / Customer Relations – UNICAF
• Guided students through applications, program information, and follow-up processes with empathy, professionalism, and strong communication skills.

What I bring to every Customer Service role is simple: empathy, clarity, problem-solving skills, and the ability to turn challenging interactions into positive customer experiences.

I look to go full time and dedicate my time to working with you.