Chukwuemeka Israel

CHUKWUEMEKA ISRAEL EKENE Owerri, Imo State, Nigeria- --Virtual Assistance || Customer and Technical Support Specialist || Content Creation || Appointment setter ||Project Management ||Lead Generation ||IT Support||Troubleshooting. PROFESSIONAL SUMMARY A result driven and versatile profile with a proven track record in Virtual Assistant, Customer and Technical support, Content Creation, Appointment Setting, Lead Generation, Project Management, IT Support and Troubleshooting. Possessing a strong ability to adapt to various roles and excel in a dynamic work environment. I am dedicated to enhancing operational efficiency and delivering exceptional support to clients and organizations. With a passion for problem solving, a keen eye to detail and commitment to excellence, I am well equipped to contribute to the progress of any team or project. RELEVANT SKILLS Customer Service ● Effectively managed contract, and achieving customer's expectations. ● Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 70% engagement ● Provides outstanding customer service, problem solving and goal oriented. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. ● Consistently recognized for the timeliness and quality of results,exemplary customer delivery, team player attitude and attention to details. Administrative duties/Virtual assistant ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zen desk, monday.com, Google Suite, etc. ● Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Ensures office equipment runs smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. ● Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Performs other administrative duties, data management, and support to enhance the smooth running of the office. SALES & MARKETING ● Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ● Strong knowledge of various email marketing tools. ● Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces. ● Upsell customers through the recommendation of products that meet their specific needs WRITING ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. RESEARCH ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. Business Growth ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Leadership and Management ● Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. EXPERIENCES 08/2023 to Current Virtual Assistant 04/2022 to 11/2022 Sales Specialists 09/2018 to 08/2019 Laboratory Assistant/Technician Digital Witch Support Community Nigeria Bottling Company Unique Computer Institute EDUCATION Computer Science: Department of Computer Science Imo State University Diploma in Secretarial Administration: Computer/IT Operations UNique Computer Institute, Owerri - Imo State TRAINING AND CERTIFICATIONS Leadership /Management Training ● Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational ● Leadership, Winning Strategic Opportunities (Pre-Tender, Tender, Contract), Customer Relation Management (CRM) ● The system, Situational Leadership, Countdown, A Strategy Game for Project Teams, Operations Support, and Coordination. Programming Hub ● IT Basics, Computer Fundamentals Trading(Synthetic and Currency Pairs) And Operations, Blockchain, Forex Coursera ● ● ● ● Customer Support Skills Technical Support Fundamentals The Bits and Bytes of the Computer System Creating Customer Support Data with Google Sheet Google Coursera ● IT Security (in view, due by December 2023) Other Training ● Mobile and Desktop Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram, Telegraph, Linkedin, Pinterest) Automation and Usage.