Chukwuemeka Chris Aladum

CHUKWUEMEKA ALADUM No. 2 King Hassan St, Highcost Kad--linkedin.com/in/alexander-aladum OBJECTIVE To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY         Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Highly skilled Team supervisor with 1 year of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in client product knowledge. Experience with supervision of front line staff, resolves complaints and enforcing disciplinary action to maintain high level of productivity. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees. EDUCATION Advanced Diploma in Software Engineering | APTECH Computer Education, Kaduna, Nigeria- Distinction Modules: Web design and Web Application Development (HTML, DHTML, JavaScript, ASP.net, cold fusion, PHP), Basic to Advanced Programming/Application Development (C++, C sharp, Java, python), Database Management Systems (SQL, MySQL), Software Project Management using Microsoft Project Manager, Networking and Firewall Security Concepts. Project Management Certification: Project management and scheduling | APTECH Computer Education, Kaduna, Nigeria 04/2011-06/2011 EXPERIENCE Team Supervisor | Outsource Global Technologies Limited AUGUST 2022 - CURRENT  Assisted with management of US based clients, including 6 direct and 32 indirect reports.              Oversaw onboarding process, providing coaching and mentoring support to new team members. Led, managed and developed a team of 13 new hires to meet and exceed productivity KPIs by up to 98% compliance. Smoothened recruitment process, assisting with planning assessment centers and processing offers. Managed performance and attendance issues, reducing staff absenteeism by 85%. Maximized business profitability by contributing to continuous improvement ideas and projects. Enabled efficient and effective business procedures, serving as liaison between staff and senior management. Maximized engagement and morale by developing and maintaining effective staff relationships. Facilitated progress tracking by preparing detailed, accurate productivity reports. Fostered positive employee relationships through communication, training and coaching. Led performance reviews and tailored employee feedback to facilitate professional development. Undertook regular performance reviews to identify areas for improvement. Maintained accurate employee records and updates on performance, absence and HR conversations. Assessed feedback to maximize customer satisfaction and loyalty. Team Leader | Outsource Global Technologies Limited OCTOBER 2020 - AUGUST 2022      Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Led performance reviews and tailored employee feedback to facilitate professional development. Resolved employee relations issues and navigated disciplinary proceedings. Fostered positive employee relationships through communication, training and coaching. Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. Customer Service Representative | Outsource Global Technologies Limited APRIL 2018 - SEPTEMBER 2020        2 Assisted customers with varying questions using product knowledge and service expertise. Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Answered customer telephone calls promptly and improved on-hold wait times. Handled frontline inbound and outbound calls/ email enquiries with consistent customer service across multiple channels. Consistently achieved service rating targets, managing customer enquiries with personalized care and attention. Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. Employed active listening and product expertise to successfully resolve inbound queries. SKILLS        Operations management Training needs analysis Performance metrics Talent development Employee performance reviews Excellent interpersonal relationships skills. I possess excellent communication skills that allows me to drive a value persuasively REFEREES Available Upon Request 3        Team supervision Employee coaching and mentorship Key Performance Indicator (KPI) management Client support Customer relationship management High level multitasking ability Trained SDR specialist