Chukwuemeka Chinedu Anolue
Address: Winnipeg, Manitoba Tel: +1 - Email:-LinkedIn: https://www.linkedin.com/in/chukwuemeka-c-anolue-b-engr-sfc-smc-b331b236/
PROFESSIONAL SUMMARY
Highly skilled and adaptable Technical Support Specialist with over 10 years of experience in technical
support, system administration, and infrastructure optimization. Proven success in implementing, managing,
and maintaining enterprise-level IT tools and end-user support systems. Adept at troubleshooting complex
technical issues, deploying software applications, and leading small operational initiatives. Certified in ITIL
v4, System Administration, and Cybersecurity. Committed to process improvement, documentation, and
providing exceptional service in a dynamic environment.
PROFESSIONAL EXPERIENCE
Technical User Support Advisor(L2)
IntouchCX – Winnipeg, MB | 08/2023 – 12/2024
• Provided technical user support and guidance to customers via phone and email, utilizing effective business
communication skills to resolve issues efficiently
• Provided courteous second-level support on hardware/software issues for IOS, iPadOS, and macOS; served
as escalation point for IT Operations.
• Maintained accurate records using ticket management systems to ensure SLA compliance.
• Utilized computer knowledge to analyze and troubleshoot technical issues.
• Provided technical user support on apps on customers' smartphones for different solutions, resolving
complex issues and improving customer satisfaction.
Technical Support Engineer (Remote)
Laryze Technical Coy. Ltd – Lagos, Nigeria | 03/2023 - 10/2023
• Utilized strong keyboarding skills to provide efficient technical support to customers across multiple
communication channels, ensuring a 93% customer satisfaction rating.
• Handled inquiries and guided customers through troubleshooting steps, mirroring contact centre practices
and emergency response protocols.
• Provided expert advice on installing and maintaining insulation, ductwork, ventilation systems, and related
products for a $2 million manufacturing edifice in Lagos.
Senior Radio Frequency Optimization Engineer & Data Analyst
9Mobile (formerly Etisalat) – Lagos, Nigeria | 08/2012 – 03/2023
• Managed large-scale network optimization projects with a focus on operational excellence and customer
impact, aligning with rigorous service standards.
• Analyzed performance metrics and delivered detailed reports, translating technical data into clear,
actionable insights for both technical teams and customer-facing departments.
• Provided IT infrastructure support, ensuring optimal performance of 3G/4G networks and business
applications.
• Led system upgrades and network optimizations, improving efficiency and security.
• Conducted technical training sessions on Network and IT best practices for 50 junior engineers and 75 nontechnical employees.
• Assisted with server administration, storage management, data migration, and security protocols.
(Additional technical roles available upon request—demonstrating consistent experience with customer-focused, highstakes environments.)
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS
Independent IT Training & Certification Programs | Jan 2025 – May 2025
Pursued full-time self-study to enhance technical skills in emerging technologies
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Essentials of Cybersecurity – LinkedIn (Apr 23, 2025)
Azure AI Essentials – LinkedIn & Microsoft (Apr 22, 2025)
System Administration – LinkedIn & Microsoft (Apr 12, 2025)
Customer Experience: 6 Essential Foundations – LinkedIn (Apr 6, 2025)
Introduction to VMware – LinkedIn (Apr 3, 2025)
Essentials of ITIL v4 – Alison (Jan 7, 2025)
CORE SKILLS
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Patience and Empathy
Attention to detail
Customer Service
Team Collaboration
Analytical Skill
Change Management
Technical troubleshooting
Excellent communication skills
Tech savvy: Windows, MAC, Linux
Time Management
SLA & KPI Management
Strong attendance and Punctuality
EDUCATION & CERTIFICATIONS
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Bachelor of Engineering - Electrical/Electronic | Nnamdi Azikiwe University,Awka Nigeria –
2005
Engineer-in-Training (EIT) | Engineers Geoscientists Manitoba, Canada – 2024
System Administrator, VMware, Power BI | LinkedIn
AWS Cloud Practitioner Essentials | AWS
Certified Scrum Master (CSM) | Scrum Study
Network Security, Python | Station X
