Chukwuebuka Okechukwu

Chukwuebuka Okechukwu Virtual Assistant | Appointment Setting | Customer Support Specialist Professional Summary A highly skilled Virtual Assistant with over 4 years of extensive experience in appointment scheduling, e-commerce virtual assistance, and customer support. Proven track record of helping businesses improve operational efficiency, enhance customer service, and drive sales growth. Adept at leveraging various software platforms to streamline tasks, optimize communication, and support business objectives. Passionate about delivering exceptional service and exceeding client expectations with a focus on accuracy, reliability, and professionalism. Key Skills & Expertise - Appointment Setting & Scheduling: Expert in coordinating complex schedules, managing meetings, and optimizing calendar systems to reduce conflicts and increase productivity. - E-commerce Virtual Assistance: Proficient in managing product listings, processing orders, customer queries, and driving sales growth through platforms such as Shopify and WooCommerce. - Customer Support: Skilled in managing customer support queries via email, chat, and phone with a strong focus on customer satisfaction and issue resolution. Achieved a 95% customer satisfaction rate in past roles. - Data Entry & Management: High-level proficiency in data entry, database management, and record keeping with accuracy and attention to detail. - Project Management & Coordination: Experience in coordinating and managing projects, maintaining timelines, and ensuring project deliverables are met on time and within budget. - Administrative Support: Comprehensive experience in providing administrative assistance, including document management, travel arrangements, and general office support. - Communication: Excellent verbal and written communication skills, with the ability to communicate clearly and professionally in all client interactions. - Software & Tools: Proficient in Google Workspace, Slack, Trello, Monday.com, ClickUp, Zendesk, Freshdesk, Shopify, WooCommerce, Zoom, and Calendly. Core Competencies - Strategic Planning & Execution - Time Management & Prioritization - Conflict Resolution & Problem-Solving - Process Optimization - Customer Relationship Management (CRM) - Workflow Automation - Multi-tasking in Fast-Paced Environments - Cross-Functional Team Collaboration - Quality Assurance Professional Experience Virtual Assistant & Customer Support Specialist Freelance | Remote January 2024 – Present • Provide top-tier administrative, customer service, and e-commerce support for over 20 clients, including executives, entrepreneurs, and small business owners. • Coordinate schedules and appointments for high-level professionals, improving time management and reducing missed or delayed meetings by 35%. • Offer full-cycle customer support services, including troubleshooting issues, product inquiries, and post-purchase assistance, achieving a 95% customer satisfaction rating. • Managed daily operations of Shopify and WooCommerce stores, leading to a 20% increase in sales through effective product management and customer engagement. • Collaborated with clients to optimize business operations, improving efficiency and operational workflows, resulting in a 40% increase in productivity. E-commerce Virtual Assistant XYZ E-commerce Solutions March 2023 – December 2023 • Assisted in setting up and maintaining product listings, ensuring accurate product descriptions, images, and pricing on Shopify and WooCommerce platforms. • Streamlined order processing and fulfillment workflows, reducing order fulfillment time by 20%. • Provided customer support via email and chat, responding to inquiries and resolving issues promptly, ensuring a seamless customer experience. • Analyzed customer feedback and provided recommendations for product improvements, which contributed to an increase in customer retention by 15%. Appointment Setter & Administrative Assistant ABC Corporate Firm June 2023 – February 2024 • Managed scheduling for 20+ executives, optimizing meeting times and reducing scheduling conflicts by 35%. • Organized and coordinated business travel, including flight bookings, hotel reservations, and transportation, saving time and costs for executive staff. • Handled confidential documents, reports, and office correspondence, ensuring compliance with organizational policies and procedures. • Assisted in organizing corporate events, conferences, and meetings, ensuring smooth execution and seamless coordination. Certifications • Certified E-commerce Virtual Assistant – International Virtual Assistants Association (IVAA) • Certified Customer Service Professional – Customer Service Institute • Google Workspace Proficiency – Google Professional Certification • Advanced Project Management – Project Management Institute (PMI) Additional Projects & Achievements • Client Project - Appointment Scheduling for Global Consulting Firm: Assisted in scheduling meetings across multiple time zones, improving meeting coordination for an international team of executives, resulting in a 40% reduction in meeting conflicts and reschedules. • E-commerce Sales Boost for Client: Worked with a client on improving product listings and customer service, resulting in a 20% increase in sales within the first three months of working together. • Customer Support Excellence: Achieved a 95% customer satisfaction rate for an online retailer by streamlining customer communication and ensuring fast response times for customer inquiries and issues. Technical Skills & Tools • Project Management Software: ClickUp, Trello, Asana, Monday.com • Communication Tools: Slack, Zoom, Google Workspace • Customer Support Platforms: Zendesk, Freshdesk, Tawk.to • E-commerce Platforms: Shopify, WooCommerce • Scheduling Tools: Calendly, Acuity Scheduling • Data Management: Microsoft Excel, Google Sheets References Available upon request.