Chukwudi Livinus Kenneth

CHUKWUDI LIVINUS KENNETH Contact Address: Abakaliki, Nigeria. Phone: - Email:-LinkedIn: linkedin.com/in/chukwudi-kenneth-6154b1127 PERSONAL STATEMENT An experienced Virtual Assistant with a robust background in customer support, sales management, and technical training. Skilled in handling various administrative tasks, providing exceptional customer service, and managing sales operations. Proven ability to thrive in diverse environments, from engineering workshops to educational institutions. I am committed to delivering high-quality support and contributing to team success. With over five years of experience in similar roles, I am dependable, consistently seeking ways to help my employer grow while optimizing costs . WORK EXPERIENCE Administrator Kenchuks Engineering Company Limited - Rice Milling Plant October 2022 - Present  Led the team in setting up the plant, from selecting machinery to full-scale launch, achieving a 30% increase in sales within the first phase of operations Oversee daily operations of a state-of-the-art rice milling plant, ensuring optimal efficiency and productivity. Manage CRM systems to track leads, customer interactions, and sales performance .   Chief Sales Manager and Customer Support Kenchuks Engineering Company Limited-Automotive Workshop October 2022-September • • Managed customer inquiries and provided effective solutions to ensure high satisfaction. Coordinated sales strategies and implemented marketing plans. • INDUSTRIAL TRAINING INTERN Workshop Assistant Kendo Autos May 2013 - October 2013    Assisted in the maintenance and repair of automotive parts.  Resolved customer issues by providing prompt support, ensuring high satisfaction  .Maintained an organized and efficient work environment   VOLUNTEERING Assistant Computer Tutor Obinikpa Secondary School, Achina September 2021 - September 2022   Assisted in teaching basic computer skills to students. Helped develop course materials and lesson plans.  EDUCATION Bachelor of Engineering (B.Eng. 2nd Class Honours, Upper Division), Mechanical Engineering Federal University of Technology Owerri, Imo State, Nigeria November 2008 - October 2014 SKILLS      Strong business acumen with an understanding of organizational commercial objectives. Proficient in Microsoft Office Suite, Google Workspace, and project management tools(Asana, Trello, Monday.com, Jira, and ClickUp). Excellent communication skills (both verbal and written). Expertise in Sales Management, Administrative Tasks, Team Coordination, and Technical Training. Proficient in CRM tools such as Salesforce, HubSpot, Zoho, Pipedrive, Freshsales. PROJECT Innovative Cabinet Dryer  Innovative Cabinet Dryer Development Led a team to design and fabricate a cabinet dryer that operates on electricity andcharcoal.  The dryer could dry agricultural produce such as fish and chicken in less than an hour.  Ensured the produce was not contaminated by flies or ash, maintaining high-quality standards. Innovative Rice Milling Plant  Spearheaded the launch of a cutting-edge rice milling plant, featuring the latest in modern machinery.  Led the team through every phase, from equipment selection to full-scale operation. Boosted production efficiency and quality, setting a new standard in rice processing. ACHIEVEMENTS  Led the sales team to achieve a 20% increase in sales through targeted social media andoffline advertising campaigns.  Delivered consistently high levels of customer service in all roles, resulting in increasedsales for my employer. TRAINING & CERTIFICATIONS • On Demand IT Skill • Customer Support • Virtual Assistant Digital Witch Support Community AWARDS & RECOGNITIONS • Awards Recipient, National Youth Service Corps (NYSC) Member Enugu State, 2016(ICPC Group)