CHUKWUDI EMMANUEL OKOH
Army Quarters, Police Estate Kubwa Abuja |- |-OBJECTIVE
Result-oriented IT Support Engineer with network administration knowledge, including backup, security management, TCP/IP protocols, e-mail systems, Windows operating systems,
hardware diagnostic, maintenance, and applications support. Adept at performing hardware and
software upgrades, database management, Cisco switches configuration and providing technical
support to users to resolve complex issues. Coming exceptional awareness of trending
technologies and demonstrated ability to work and collaborate with team members in achieving
set goals.
EDUCATION
Bachelor of Science (B.Sc.): Computer Science
Madonna University, Nigeria
Master of Science (M.Sc.): Information Technology
National Open University, Abuja, Nigeria
March 2017
( Inview)
EXPERIENCE
End User Support (EUS)
September 2023 - Present
9Mobile Regional Office Abuja (Telecommunication)
Troubleshooting hardware and software problems, assisting with network connectivity
issues, and providing guidance on the effective use of technology resources.
Improving productivity, collaboration, and security within the organization by utilizing
Microsoft 365 E3 and E5 suites. To get the most out of the Microsoft 365 ecosystem and
also ensure easy adoption of these products, solve user problems, and improve workflows
Installing, configuring, and maintaining software applications and hardware devices for
employees.
Installing operating systems, software updates, drivers, and other necessary configurations.
Training and documentation to help employees effectively utilize technology resources.
these conduct training sessions or create user guides and manuals to assist employees in
understanding and maximizing the use of software applications, hardware devices, and
other IT tools.
Used critical thinking to break down problems, evaluate solutions and make decisions.
End User Support (EUS)
January 2023 - August 2023
Computer Warehouse Group (CWG)
Troubleshooting hardware and software problems, assisting with network connectivity
issues, and providing guidance on the effective use of technology resources.
Improving productivity, collaboration, and security within the organization by utilizing
Microsoft 365 E3 and E5 suites. To get the most out of the Microsoft 365 ecosystem and
also ensure easy adoption of these products, solve user problems, and improve workflows.
Installing, configuring, and maintaining software applications and hardware devices for
employees.
Installing operating systems, software updates, drivers, and other necessary configurations.
Training and documentation to help employees effectively utilize technology resources.
these conduct training sessions or create user guides and manuals to assist employees in
understanding and maximizing the use of software applications, hardware devices, and
other IT tools.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Network Support Engineer
March 2021-December 2022
KEEZA Nigeria Limited, Kubwa, Abuja
Installed operating systems, configured servers, and provided hardware, software, and
desktop support to network infrastructure upgrades or implementations.
Designed IP Addressing schemes, VLAN tables and Switch port assignments, trunking and
Ether-channel implementation.
Performed network maintenance and system upgrades including service packs, patches, hot
fixed and security configurations.
Assisted in firewall maintenance throughout the network environment to maintain a secure
system.
Junior Network Support
April 2019 - January 2021
Raw Materials Research and Development Council (RMRDC), Owerri Imo State
Supported a wide range of products from Cisco Systems, Troubleshooting Routers and
Switches.
Configured and worked with Cisco Routers and Switches using protocols like RIP, EIGRP,
and OSPF.
Worked within established configuration and change management policies to ensure
awareness, approval and success of changes made to the network infrastructure.
Consistently exceeded performance goals and expectations, recognized for contributions to
several major projects.
IT Officer (NYSC)
March 2018-March 2019
Raw Materials Research and Development Council (RMRDC), Owerri Imo State
Provided support in the implementation and installation of hardware and software
components.
Diagnosed and troubleshot Windows processing problems and applied solutions to increase
efficiency.
Worked closely with IT team members and supervisors to improve troubleshooting skills
and situation analysis.
Identified and investigated network issues, maintained and upgraded hardware and
software, and assisted in patch maintenance, firmware upgrades, and server installation.
Maintained network design and implementation, control of user authentication, and access
to resources, and ensured network infrastructure security using Cisco routers and switches.
Network Administrator Intern (SIWES)
April 2015-September 2015
Nigerian National Petroleum Corporation (NNPC), Abuja
Strengthened knowledge of basic network operations such as DHCP, DNS, and Active
Directory.
Learned from IT professionals how to support users with software, hardware, email
(Outlook), and networking issues.
Demonstrated strong organizational skills by evaluating and prioritizing user issues to
minimize interruptions and maximize response times.
Implemented organizational policies, technical procedures, and standards for preserving
data, reports, and access integrity and security.
Monitor and troubleshoot network issues including routers, switches, VPN, VOIP, and
wireless broadband connection for Windows servers.
Performed system backups and recovery per backup schedule and as supervised by the IT
manager to ensure system stability.
CERTIFICATION/TRAINING
Udacity – Cyber-Physical Systems Security
September 2022
Udemy
Computer Networks Fundamentals
IP Addressing and Subnetting
The Complete Computer Forensics Course for 2022 PRO/CPCT+
Practical Cisco Networking
Information Security Fundamentals
Information Security Fundamentals
Fundamentals of Network Security
Ethical Hacking: Pentesting Tools
January 2023
January 2023
Sept. 2022
December 2022
December 2022
December 2022
October 2022
September 2022
NIIT – Certified Network Administrator
November 2020
SKILLS
Sound interpersonal, oral communication, and written communication skills.
Working knowledge of the diagnosis, repair & debugging of software & computer systems.
Proficient with Active directory, routers, switches, network security devices, protocol
analyzers, and TCP/IP.
Good understanding of systems administration requirements and security standards related
to networking.
Familiarity with PC-compatible laptops, desktops, personal and network printers, and basic
access control techniques.
Excellent documentation skills and capacity to communicate effectively with technical and
non-technical audiences.
Proven ability to learn quickly and can operate comfortably and effectively in a fast-paced
work environment.
Strong knowledge of networking principles, LAN and WAN, virus protection, servers,
peripheral hardware devices, and other internal components.
