Chukwu Victoria

Chukwu Victoria E. Lagos, NG 101233 PROFESSIONAL SUMMARY Highly motivated and dependable Virtual Assistant with proven ability to initiate appropriate action, follow instructions and carry out tasks in an effective and efficient manner. A great communicator, dedicated to achieving high-quality results. I am conversant with using tools like Zendesk, Trello, Asana, Buffer, social pilot, Zoho, and scheduling meetings with Google meets, Ring central, and Zoom. I am well organized, efficient, and self-motivated. Available as Needed. SKILLS            Problem Solving Active Listening Phone Support Chat/Email Support Cold Calling Human Relations Keeping Deadlines Attention-to-details Analytical Skills Time Management Research WORK EXPERIENCE Customer Service Representative Dovers Nigeria Limited January 2021- Till date      Quickly resolve customer issues while adhering to company policies. Requests and unresolved issues are directed to the appropriate resources. Provided excellent customer service to both internal and external customers to maximize satisfaction and business success. Respond to inquiries about warranties and terms of sale. Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals. Virtual Assistant Global Service Management July 2018 to November 2020  Scheduled and confirmed appointments for clients, customers, and supervisors.  Located and attached appropriate files to incoming correspondence requiring replies.  Opened, routed, and distributed incoming mail to staff members.  Searched to find needed information, using such sources as the internet.  Operated electronic mail systems and coordinated the flow of information, internally and with other organizations.  Learned to operate new office technologies as were developed and implemented. Human Resources Assistant Nordstar Limited October 2016 to June 2018  Arranged for advertising and posting of job vacancies and notified eligible workers of position availability.  Arranged for in-house and external training activities.  Informed job applicants of acceptance and rejection of employment.  Prepared badges, passes, and identification cards and performed other security-related duties.  Administered and scored applicant and employee aptitude, personality, and interest assessment instruments.  Requested information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability. EDUCATIONAL QUALIFICATIONS Bachelor of Arts in Linguistics and Communication Studies 2017 CERTIFICATIONS CIPM (Chartered Institute of Personnel Management) In view English Language Proficiency Certificate 2022 Human Resource Management (HRM) 2019