Chukwu Joy Beatrice

JOY CHUKWU #1 Matilda Otulana Street Off Ori-Oke Bus Stop, Ejigbo, Lagos State-| JOY HYPERLINK "https://www.linkedin.com/in/joy-chukwu-b/"Chukwu HYPERLINK "https://www.linkedin.com/in/joy-chukwu-b/" | LinkedIn SUMMARY Energetic self-starter with experience in Client support Relation/ Compliance and Inspection manager. Excels in providing exceptional service to clients; especially skilled with handling challenging customers, Ensure Compliance to the Organization policy at Branch level and to ensure branch transactions are balance and accurate. Excel in Virtual Assistant, managing client email, Calendar and other administrative roles. EDUCATION Nnamdi Azikiwe University – Awka, Anambra State October 2007 – July 2010 BSc in Accountancy -ALX Program - Online Certification September 2024 - November 2024 Virtual Assistant WORK EXPERIENCE Virtual Assistant Oct 2024 - Till Date Jayvi Digital Resources – - Email management and scheduling appointments. - Making travel plans, organizing meetings. - Calendar management. - Maintaining and updating contact lists and client information. - Create and review customer spreadsheets and keep online records. - Provide customer service as first point of contact. - Preparing, editing and proofreading reports, presentations and other documents. - Expense tracking. Compliance and Inspection Manager October2018 - April 2024 Lapo Micro-Finance Bank – To ensure compliance to the organization policy at branch level, checking the branch Head of operation (Accountant) transaction records for up to date record and accuracy. Verification of disbursement Loan forms, verifying branch expense and giving report to the management team at zonal level. Client Support Officer January 2015 - October 2018 Lapo Micro-Finance Bank – Portharcourt, Rivers State, Nigeria. Mobilize 30 new clients every month, drill the client on the company loan operation and open an account for the interested clients. Disburse loan to the new clients and recover their repayments on monthly bases on their due date. VOLUNTEER ACTIVITIES Virtual Assistant, ALX Program September 2024 - Present Actively schedule expenses tracking for the period of the ALX training and also save the date of submission of the report on my google calendar SKILLS Team collaboration Strategic Planning Team work Ability to learn fast Ability to work under pressure INTERESTS Client support officer Expense Tracking and record keeping Calendar management LANGUAGES Igbo (Native) English - Expert