Chukwu Bestman Desmond

📍 📧 📞-​ Bestman Chidike Chukwu​ Lagos, Nigeria​- Professional Summary​ I'm a detail-oriented and tech-savvy administrative professional with over four years of experience working behind the scenes to keep things organized, accurate, and running smoothly. Most of my background is in real estate and admin support, where I handled everything from entering large amounts of data and managing client records to coordinating day-to-day operations. I’m comfortable navigating different systems, double-checking data for accuracy, and making sure nothing slips through the cracks. Whether it’s entering information into databases, sorting through documents, or tracking down missing details, I take pride in getting the little things right because I know they make a big difference. I'm also proficient in tools like MS Office, Google Drive, Trello, and CRMs like HubStaff and Slack, and I bring strong organization, confidentiality, and consistency to every task I take on. Key Skills ●​ Property Management & Tenant Relations​ ●​ Property Listings & Marketing (Zillow, Apartments.com, Booking.com, Airbnb, VRBO, Furnished Finder)​ ●​ Client Inquiry & Tenant Support (Emails, Calls, Booking Platforms)​ ●​ Maintenance Coordination & Vendor Negotiation​ ●​ Utility & Tax Management (County Tax Office, Spectrum, Water & Electricity Companies)​ ●​ Project Coordination & Documentation Management (Google Drive, Trello, AppFolio)​ ●​ CRM & Communication Tools (Salesforce, Hubstaff, Trello, Zoom, MS Teams,Discord Skype,Slack,Nextiva)​ ●​ Financial & Payment Coordination (Utility Bills, Subscription Fees, Contractor Payments)​ ●​ Market Research & Business Setup Consultation​ ●​ Time Management & Multitasking​ Professional Experience Property Manager | Amazing Properties, Iowa, USA Oct 2023 – Dec 2024 ●​ Managed property listings across Zillow, Apartments.com, Booking.com, Airbnb, VRBO, and Furnished Finder, ensuring optimal visibility and engagement.​ ●​ Managed client inquiries and communications across multiple channels (email, calls, and online booking platforms), ensuring high engagement and customer satisfaction.​ ●​ Scheduled and coordinated property showings, maintenance, and utility services using Google Calendar, CRM tools, and email notifications, ensuring seamless operations and tenant satisfaction.​ ●​ Negotiated contractor quotes, securing the best prices for roof repair, chimney repair, plumbing, electricity, internet installation, and general maintenance using Trello and Google Sheets for tracking.​ ●​ Maintained company documents (listing images, contracts, utility bills, tax records) using Google Drive for secure storage and accessibility.​ ●​ Managed financial obligations, including tax and utility payments, by liaising with county tax offices, service providers, and vendors, ensuring timely and accurate transactions.​ ●​ Conducted market research for painting and roofing business setups, gathering information on permits, regulatory requirements, and startup costs.​ ●​ Led project timelines and resource allocation using Salesforce and Trello, optimizing workflow automation to enhance team efficiency and productivity.​ ●​ Assisted in budget tracking, cost analysis, and financial reporting.​ ●​ Developed and maintained internal documentation for client projects.​ Virtual Assistant / Appointment Setter | Lynx Consulting, Croatia Jan 2022 – Jul 2023 ●​ Scheduled and tracked over 200+ client appointments using Salesforce and HubSpot.​ ●​ Improved response rates by 20% through proactive communication strategies.​ ●​ Conducted client follow-ups, ensuring high engagement and retention.​ ●​ Assisted in lead generation and qualification of potential business clients.​ ●​ Managed and organized customer databases to enhance workflow efficiency.​ Virtual Administrative Assistant | Freelance Contract, Texas Jun 2020 – Nov 2021 ●​ Provided administrative support, managing calendars, emails, and client communications.​ ●​ Coordinated virtual meetings and facilitated smooth team collaboration via Zoom and MS Teams.​ ●​ Utilized Trello to track project progress and task assignments.​ ●​ Assisted in document management using Google Drive for efficient record-keeping.​ ●​ Maintained customer relationships through timely and professional interactions.​ Administrative Manager | 360 Obodo Lifestyle Intl Ltd, Nigeria Feb 2019 – Mar 2020 ●​ Supervised day-to-day administrative operations and ensured team efficiency.​ ●​ Implemented process improvements that increased office productivity by 15%.​ ●​ Utilized Salesforce to manage client communications and workflow tracking. ●​ Organized and maintained company records, ensuring easy accessibility for stakeholders. ●​ Managed procurement and inventory tracking, ensuring smooth operations.​ NYSC – Corps Liaison Officer Local Government Area, Nigeria | Jan 2018 – Dec 2019 ●​ Assisted fellow corps members in transitioning to their respective Place of Primary Assignment (PPA), ensuring smooth onboarding and placement.​ ●​ Communicated effectively with both corps members and local organizations to coordinate placements and resolve any issues.​ ●​ Managed high-volume inquiries and provided timely guidance to corps members on navigating their PPA roles and responsibilities.​ ●​ Submitted regular reports to the team lead, documenting progress and addressing challenges in the PPA transition process.​ ●​ Utilized CRM tools to track and respond to corps member inquiries, ensuring a responsive and supportive environment.​ ●​ Fostered strong relationships with local institutions to enhance the corps member experience and ensure a seamless transition.​ ●​ Organized and participated in events to improve corps members' integration into their respective PPAs and local communities.​ ●​ Maintained accurate records of corps member placements, ensuring smooth follow-ups and coordination throughout the year.​ ●​ Facilitated communication between corps members and local institutions, ensuring all necessary documentation and processes were completed promptly.​ Education & Certifications Bachelor of Science in Marketing​ Federal University of Agriculture, Makurdi, Nigeria | 2012 – 2016 Certifications: ●​ Google Sheets & Excel Advanced User​ ●​ Salesforce CRM & Project Management​ References Available upon request.