Chukwu Amarachi Peace

CHUKWU AMARACHI PEACE Aba, Abia State, Nigeria • - - linkedin.com/in/amarachi-chukwu- PROFESSIONAL SUMMARY Strong in active listening, troubleshooting, and conflict resolution, with a focus on customer satisfaction and process efficiency. Proficient in Asana, Airtable, Freshdesk, Zendesk, and I ensure seamless ticket resolution, SLA compliance, and problem solving. Exceptional in delivering customer service and support, I excel at turning frustrated customers into satisfied, loyal customers. CORE SKILLS AND TOOLS       Customer Support,Ticket Management and SLA compliance – Zendesk, Freshdesk (95% resolution rate within 24 hours) Automation Workflow Tools: Asana, Airtable, Clickup, Zapier (boosted productivity by 25%) Communication and Collaboration: Slack, Microsoft Office Suite,Google Workspace Problem Solving and Conflict Resolution: Improved Customer Retention by 20% Active Listening and Troubleshooting Time Management and Team Coordination WORK EXPERIENCE Executive Virtual Assistant A&T Limited-Remote |Consulting Firm January 2024 - March 2025  Supported the executive team with calendar management, travel coordination, and inbox organization, reducing scheduling conflicts by 40%.  Automated repetitive tasks using Zapier, Clickup, and Asana, boosting team productivity by 25% and saving over 10 hours weekly.  Designed and maintained project dashboards and team trackers using Airtable, improving visibility and workflow efficiency by 35%.  Managed CRM pipelines and client communication through HubSpot and Zendesk, increasing client retention and follow up rates by 20%.  Led documentation and rollout of SOPs, reducing onboarding time for new hires by 50%.  Facilitated seamless remote collaboration across time zones, ensuring timely delivery of executive tasks and client projects. Virtual Administrative Assistant Stanthebest Printing Press- Remote| Print & Media Industry June 2021 – December 2023  Delivered high quality customer support through freshdesk and hubspot, resolving 95% of client inquiries within 24 hours.  Managed the CEO’s schedule, organized team meetings, and tracked project milestone using Airtable and Google Workspace.  Streamlined invoicing and print order tracking, reducing administrative errors by 30% through automation.  Coordinated proof approvals and file sharing between clients and designers, reducing turnaround time by 20%. EDUCATION  Bachelor of science in Economics Education, Bsc.Ed (second class honors) University of Nigeria, Nsukka - December 2016 CERTIFICATIONS & TRAINING  Customer Service: Problem Solving and Troubleshooting - LinkedIn Learning  Virtual Assistance Skills - Coursera  Generative AI Essentials - LinkedIn Learning  In Demand IT Skills - Digital Witch