Chuka Amaka Lizzy

CHUKA AMAKA LIZZY Akeem Odumosu Street Magodo GRA Lagos. -,-Virtual Assistant | Appointment Setter/Scheduling | Project Management | Customer Service | Administrative Assistant | Email Management | Operations Officer | Lead Generation http://www.linkedin.com/in/amakachuka PROFESSIONAL SUMMARY Skilled,detail oriented, Virtual Assistant, Project Manager and Customer Service Professional With 2 years experience providing exceptional support and ensuring projects are completed and delivered on time with great precision. Strive in a fast-paced, virtual environment following established procedure and practice to exceed all customers expectations while making acceptable innovations were necessary. Experienced in bringing innovative measures that enhance on-time delivery, focusing on providing an excellent client support and solution,developing relationships to ensure customer loyalty and business enlargement. Versatile in delivering top-level client support, problem solving, good relationship building to ensure profitability and growth. RELEVANT SKILLS Virtual Assistant/ Administrative Duties - Good working knowledge of communication and work space management tools with proficiency in Google Suite, Zoom, Loom,Slack, Trello, Monday.com, Click up, Hubspot, Zapier, Asana, Zoho, Calendly etc. - Anticipation and Innovative approach to clients future needs and procedures that would help increase the efficiency of the process and products to our retaining,managing and covering records. - Extreme attention to details in order to avoid errors especially when handling clients administrative tasks and data entry. - Organizing tasks in order of priority to keep track of multiple projects, meet deadlines and efficiently maintaining good standard of the organization - Maintains a detailed calendar to coordinate schedules, tasks, appointments, and book/setup meetings with a view of time zone differences while sending prompt reminders. - Good knowledge of report writing, research, recommending efficient and industry-related findings and performing other administrative duties like data management and support to enhance the smooth running of the company. CUSTOMER SERVICES - Effectively manages contracts / projects,meeting customers expectations to 75%. - Upsell achieved built-back customers trust achieves vendor of choice from 30% to 60% management. - successfully schedule appointments for customers or clients and send out reminders as needed. - Provide response to inquiries and manage email communications on behalf of the company or client. -Consistently recognised for the quality and timelines of report, attention to details, exemplary customer service delivery, and team player attitude WORK HISTORY -Virtual Assistant | Appointment Setter/Scheduling | Project Management Digital Witch Support Community. Freelancer- - Event Manager Rare Glaze Events And Services- - Secretary/Administrative Duties Eastsidaz- EDUCATION / CERTIFICATION - On Demand Skill, Digital Witch Support Community. - Foundations Of Project Management. - Certified Virtual Assistant. African Leadership Experience (ALX) LANGUAGE English