CHRIZETTE MACAPAGAL
Block 47 Lot 63 San Timoteo Street Fiesta Communities,
Barangay Tabun, Pandan Angeles City, Pampanga 2009
Mobile number:- |-
Landline: -
Email address:-OBJECTIVE:
To leverage my 10 years of professional experience in BPO while continuing to
be challenged and to secure a responsible career opportunity with a wellestablished company by making a significant contribution to its continued growth and success.
SKILLS:
Business Support:
Administrative Assistance
Market Research and Analysis
Online Research
Excel and Spreadsheet Reporting
Project and Team management
Digital Marketing:
Social Media Calendar Management
Instagram, Facebook and Pinterest Marketing
Facebook Ads Implementation, Testing, Management and Marketing
Landing Page Creation
Slide Presentation Design
Email Marketing
Web Design and Conceptualization
Blogging
Tools Proficiency:
MS Office – Excel, PowerPoint, Word & Publisher
Social Media (Facebook, Instagram, Pinterest, Twitter, LinkedIn, YouTube)
Adobe Photoshop
Mail Chimp
Trello
Slack
Podio
Base Camp
Canva
Word press
Amazon Seller Central
Amazing Academy
Scope
Jungle Scout
Unicorn Smasher
WORK EXPERIENCE
20four7VA
Virtual Assistant
Feb 2015 – July 2015
DUTIES AND RESPONSIBILITIES
Manages Alliance tool on Amazing Academy, includes claiming jobs for Non-ASM and posting
ASM jobs for our client. Manage jobs and make sure that this are updated. Promotes review
helpful. Manages URL boost.
Creates blogs on Word press that are distributed over the Social Media Sites of our product.
Manages Social Accounts (Twitter, Facebook, Pinterest, Google Plus and YouTube)
Updates tracker including weekly report tracker and make sure that the tracker for orders in
Amazon Seller Central is up to date in a daily basis.
SUTHERLAND GLOBAL SERVICES
Microsoft Store | XBOX
Team Manager
September 2015 - present
DUTIES AND RESPONSIBILITIES
Delivery of team sales, service level components, quality and productivity targets & indicators
People Management, including all HR related issues, as well as staff development
Operational Management: Managing the floor, adherence to schedule.
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer
experience in every call.
Work very closely with team members to solve customer problems. Also needs to understand
agent's problems and weaknesses and address these. Offers solutions and suggestions for
process and product improvement to management.
SUTHERLAND GLOBAL SERVICES
Iron Mountain
I.T. Service Desk
June 2013 – September 2015
DUTIES AND RESPONSIBILITIES
Optimize services on behalf of the business and oversee IT functions.
Creates a positive Customer Support experience and builds strong relationships through deep
problem understanding, ensuring timely resolution or escalation, communicating promptly on
progress, and handling customers with a consummately professional attitude.
Resolves incidents and request regarding use of application software or hardware Logs and
tracks incidents and request from identification through resolution.
Follows up with other support staff, involved in resolution to ensure incidents are resolved,
requests are filled, and customer communication is complete.
SUTHERLAND GLOBAL SERVICES
FTD (Florist Trans world Delivery)
Senior Consultant
November 2011 – June 2013
DUTIES AND RESPONSIBILITIES
Provide customers with product and service information.
Sell product and place customer orders in computer system.
Upsell products and services through Implementing Company's content though strategy such as
Promoting Products.
Transfer customer calls to appropriate staff or department.
Complete call logs and reports.
SUTHERLAND GLOBAL SERVICES
Microsoft Zune
Subject Matter Expert and Technical Support Representative
October 2007 – October 2011
DUTIES AND RESPONSIBILTIES
Resolves problems by clarifying issues, researching and exploring answers and alternative
solutions, implementing solutions, escalating unresolved problems.
Responsible for giving Tier 1 agents, further troubleshooting steps to resolve a customer’s issue.
Make sure that issues that are not resolved will be escalated to the client appropriately.
Ensure client's business requirements are successfully met.
Demonstrated knowledge of client environment such as technical, process and billing.
Successfully communicates and collaborates across all teams supporting the client account.
Ensures that the client's operations, hardware, software, application, network systems, and best
practices are implemented
EDUCATION
SYSTEMS PLUS COLLEGE FOUNDATION
Balibago, Angeles City
Bachelor of Science in Electronics and Communications Engineering-
CHARACTER REFERENCES
Jeffrey Gomez
Account Manager
Microsoft Store
Sutherland Global Service--
Steve Greenhalgh
Amazon Seller / Proprietor
BCM Marketing LTD
Email address:-Halith Mohammed
Business Director
Microsoft Store | XBOX
Sutherland Global Services--Sheila Kallos
Business Director
Florist Transworld Delivery (FTD)
Sutherland Global Services--
I HEREBY CERTIFY that all the information given is correct and true.
Chrizette M. Yutuc
