Chrizelle Jean Y Cuna

CHRIZELLE JEAN Y. CUNA Experience Sagility About Me Experienced and customer-focused professional with a strong background in delivering high-quality service and support. Proven ability to resolve issues efficiently, maintain customer satisfaction, and communicate effectively with diverse individuals. Recognized for patience, empathy, and the ability to remain calm under pressure. Passionate about creating positive experiences and building long-term customer relationships. Contact Alabang Philippines- Customer Service Representative Healthcare Account •Handled inbound and outbound calls assisting patients with insurance claims, billing inquiries, appointment scheduling, and medical account updates. •Maintained confidentiality and followed HIPAA guidelines when handling sensitive patient information. •Provided clear and compassionate support to resolve patient concerns, ensuring high customer satisfaction. •Coordinated with insurance providers and internal departments to clarify benefits, coverage, and claim status. •Accurately documented all interactions in CRM systems for future reference and compliance. Education--Bacoor City Cavite Philippines Expertise Management Skills Creativity Canva Editing Tech savvy Critical Thinking Leadership ELEMENTARY SCHOOL: EMILIO S. BORO CENTRAL SCHOOL ADDRESS:CROSSING CATAINGAN, MASBATE GRADUATED:- SECONDARY SCHOOL: CATAINGAN NATIONAL HIGH SCHOOL ADDRESS: CROSSING CATAINGAN, MASBATE GRADUATED:- COLLEGE SCHOOL: BICOL COLLEGE COURSE: BACHELOR SCIENCE IN CRIMINOLOGY ADDRESS:TABUENA STREET SAGPON GRADUATED:- Language English Filipino