- Reply rate:
- 50.0%
- Availability:
- Hourly ($/hour)
- Age:
- 24 years old
- Location:
- Lekki Ajah, Lagos State, Nigeria
- Experience:
- 3 years
CHRISTIANA NKIRUKA OKOLO
Customer Service Representative
E -
- No 9 Moh Jafar close, Addo road, Lekki, Ajah, Lagos, Nigeria
SUMMARY
I am an Experienced Customer Service Representative with a proven track record of efficiently resolving complex customer issues
and fostering long-term customer loyalty. Proficient in utilizing effective communication and problem-solving skills to address
customer inquiries and ensure exceptional service delivery. Strong ability to adapt to dynamic environments and collaborate with
cross-functional teams to streamline processes and enhance overall customer satisfaction. Possesses a solid understanding of
customer relationship management (CRM) software and adheres to industry best practices to meet and exceed performance
targets. Committed to delivering exceptional customer experiences while contributing to the success of the organization.
EXPERIENCE
Customer Service Representative
TSM Properties and Development, Nigeria Ltd, Lekki, Ajah, Lagos State
2021 - 2024
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Lagos,Nigeria
Provided prompt and effective customer service through various channels, ensuring high satisfaction levels.
Addressed client inquiries, resolved issues, and streamlined communication processes with cross-functional teams.
Demonstrated strong problem-solving skills, resulting in a notable decrease in customer complaints.
Maintained accurate records of interactions using CRM software, contributing to efficient team performance.
Recognized for exceeding performance targets and maintaining a positive attitude in high-pressure situations.
SKILLS
Project Management
Excellent communication skills
Adaptability and Flexibility
Patience and resilience
Time management
Teamwork and collaboration
Product Knowledge
Empathy and active listening/problem solving Skills
TRAINING/CERTIFICATION
Customer Service skills
Alison.com
Digital witch support community: Customer service representative/ Virtual assistance/ Lead
generation.
Alison.com
SOFT SKILLS
Hubspot. Zendesk. Freskdesk. Trello. Google meet.
Slack. Zoom. Loom. Microsoft teams. Google sheet.
Google doc. Log me in.
INDUSTRY EXPERTISE
Leadership
Project Managment
Performance Reviews
Interpersonal Skills
www.enhancv.com
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