Christy M. Fungo

Christy M.Fungo Customer Service Associates Prk. San Roque Phase VI-B Brgy. Handumanan Bacolod City,Negros Occidental 6100 -|- Professional Summary -Highly enthusiastic, reliable and skilled customer service professional with 5 years client interface experience. -Dedicated Customer Service Associate motivated to maintain customer satisfaction and contribute to company success with proven ability to establish rapport with clients -Customer service representative demonstrating a high level of ownership and initiative, quick and effective at decision making and maintaining excellent customer service throughout the sales process. Experience Virtual Assistance (Homebase/Remote Job) Envy US 2019- 02 to present • • • Answering calls, leaving voicemails and checking messages. Database building, entry and updates (sales, contacts, CRM, etc.). Drop shipping and PayPal tracking. Engagement Specialist/Associate (Homebase/Remote Job) - Change3 Enterprise   Communicated with and supported sales, marketing and administrative teams. Demonstrated dedication to continuously improving sales abilities and product knowledge.     - Utilized basic sales strategy to engage customers and present solutions to suit individual needs. Research and target prospects using a variety of sales tools. Cold call in order to obtain key information from targeted prospects to meet the qualified lead criteria. On a daily basis, track prospects - identify decision makers, timelines, hot-buttons, and specific qualifications and enter data accurately and consistently into the company's CRM. Customer Service Representative (Chat and voice) Iqor Talisay        - Monitored compliance risks while adhering to safety protocols. Developed customer service improvement initiatives to decrease customer wait times. Adhered to all company policies procedures and safety standards. Utilized basic sales strategy to engage customers and present solutions to suit individual needs. Modified and refined offerings and operational practices to meet changing customer requirements. Delivered exceptional customer service through acknowledgement, communication and commitment to quality. Answered customer email and chat promptly and in an appropriate manner. Customer Service Representative Ubiquity Global Services       - Processed invoices and billed renewed invoices to clients. Communicated with and supported sales, marketing and administrative teams. Provided elevated customer experience to generate a loyal clientèle. Demonstrated dedication to continuously improving sales abilities and product knowledge. Assisted customers promptly and politely, in person and via telephone. Developed reputation as an efficient service provider with high levels of accuracy. Customer Service Representative Panasiatic Solutions      Promoted business as superior provider committed to efficiency and accuracy when engaging with customers. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Assisted customers in an average by answering questions, responding to inquiries and handling requests by phone. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments.  - Answered average of calls per day, addressing customer inquiries, solving problems and providing new product information. Cashier New Libramart Inc.      - Trained new cashiers on procedures, customer service and sales techniques. Provided customers with product location or information according to requirements. Processed payments by check, cash, debit and Collected and stored coupons. Bagged items to prevent fragile products from being damaged or broken. Scanned goods, collected payments and issued refunds, receipts and change. Service Crew Jollibee Food Corporation      Greeted customers, provided friendly and knowledgeable service and placed orders. Maintained an atmosphere of enthusiastic customer service. Assisted customers with carry-out service. Kept customers and crew areas organized. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Education Primary Education Bata Elementary School I 2000-01 Secondary Education Bacolod City National High School 2004-05 Collegiate Education Bacolod City College 2010-11 Bachelor of Science in Business Administration Skills Strong interpersonal skills Multi-line phone talent Customer expectations management Excellent work ethic Employee relations Call centre transactions Fluent in English Quick learner MS Windows proficient Credit card transactions Computer literate MS Office Suite Call Select communication systems Able to work in an entrepreneurial environment References Natalia Cristella Villanueva Team Lead Ubiquity Global Services #- Elsajun Lajo Team Lead Iqor Talisay #- Acel Casilihan Team Lead Change3 Enterprise #-