Christy Binongo
CUSTOMER SERVICE EXPERT/SALES ASSOCIATE/VIRTUAL
ASSISTANT
I am a self-motivated, result-driven, and multitasking individual with a can-do attitude. I have 10
years of experience as a customer service specialist, appointment setter, and sales associate in a
contact center and work-from-home setting. I put my 100% into every project that I work on; I
make sure that the outputs that I provide are not half-baked. I am proactive, and I love sharing
ideas to help the business grow and help you with your decision-making.
Contact
Phone
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Email-
Address
Negros Occidental, Philippines
System Familiarity
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S a l es f o r c e
Ag i l e
Nex tiv a
M o n d a y.c om
Go o g l e W o r ks p a c e
Capcut
Canva
T r el lo
F ilmo r aGo
Qu o t eWe r ks
Training & Certifications
• B a sic s o f Rea l Esta te: Home B u yin g
& S el l in g
• T r a n s a c tion M an a gem en t
• M L S C ir c u la tio n a nd M a n a g em en t
• T r a n s a c tion Co o rd in a tio n
• Ha n d lin g Ob j ec tio n s
• L ea d M ana gem en t: T o m F er r y
S c r i p ts
• L ea d M ana gem en t: M i ke F er r y
Scripts
• B u yer & S eller L ea d s
• F S BO L ea ds
• E x p ir ed L ea d s
• C ir c l e Pr o s p ec tin g L ea d s
• Follow- Up Boss
• QuickBooks
Admin & Marketing
• Gr a p h ic Des ign : C a n va
• Wo r d p r es s Man a gem en t
• C r ea t i v e W r it i n g f o r
Blogs
• S o c ia l M ed ia M a r ket in g :
F a c eb o o k A d s
• E m a i l M a n a g em en t
• C a len d a r Man a gem en t
Experience
S AL E S E XE C U T I V E
C le a r Ch oi ce T e chn i c a l S e r v i c es
Ren t al Oc t o b e r 2 02 1 – De c e mbe r 2022
M a y 2019 – Ap r il 2 02 0
• Take incoming calls and collect customer information to rent an all-in-one copier
machine and store it in Salesforce CRM.
• Search for vendors and request a quote, analyze and choose the vendor that offers a
reasonable price.
• Create a quote from QuoteWerks and send it to the customer.
• Follow up with calls and emails, making sure to close the sale in order to meet our
monthly quota.
C U S T OME R S E RV I C E RE P R E S E N T AT I V E | A P POI N T ME N T S E T T E R
Qu ik f i l l R X & QR X D i g i t a l
N o v e mbe r 2 0 2 0 – Se p t e mbe r 2021
• Take incoming calls, and collect information from customers who want to fix their roofs.
• Set an appointment for a roofer from our client Quality Discount Roofing &
Construction using Google Calendar.
• Cold calling to generate potential leads for his other businesses
C U S T OME R S E RV I C E R E PR E S EN T AT I V E | T EA M L E AD ER
T h e R e s ul t s Co mp a n i e s | S p r i n t | T e l C o
O c t obe r 201 3 – Apr il 20 19
• Assist customers with their concerns, probe, and listen to understand the issue.
• Make sure to provide first call resolution and excellent service to the customer.
• Upsell
• Coach the agent, educate him/her, and provide feedback to help him/her improve
his/her craft
Core Skills
• Cold Calling
• Customer Service
• Lead Generation
• Email Management
• Calendar Management
• DataEntry
• Video Editing
• Photo Editing
