Christy Binongo

Christy Binongo CUSTOMER SERVICE EXPERT/SALES ASSOCIATE/VIRTUAL ASSISTANT I am a self-motivated, result-driven, and multitasking individual with a can-do attitude. I have 10 years of experience as a customer service specialist, appointment setter, and sales associate in a contact center and work-from-home setting. I put my 100% into every project that I work on; I make sure that the outputs that I provide are not half-baked. I am proactive, and I love sharing ideas to help the business grow and help you with your decision-making. Contact Phone - Email- Address Negros Occidental, Philippines System Familiarity • • • • • • • • • • S a l es f o r c e Ag i l e Nex tiv a M o n d a y.c om Go o g l e W o r ks p a c e Capcut Canva T r el lo F ilmo r aGo Qu o t eWe r ks Training & Certifications • B a sic s o f Rea l Esta te: Home B u yin g & S el l in g • T r a n s a c tion M an a gem en t • M L S C ir c u la tio n a nd M a n a g em en t • T r a n s a c tion Co o rd in a tio n • Ha n d lin g Ob j ec tio n s • L ea d M ana gem en t: T o m F er r y S c r i p ts • L ea d M ana gem en t: M i ke F er r y Scripts • B u yer & S eller L ea d s • F S BO L ea ds • E x p ir ed L ea d s • C ir c l e Pr o s p ec tin g L ea d s • Follow- Up Boss • QuickBooks Admin & Marketing • Gr a p h ic Des ign : C a n va • Wo r d p r es s Man a gem en t • C r ea t i v e W r it i n g f o r Blogs • S o c ia l M ed ia M a r ket in g : F a c eb o o k A d s • E m a i l M a n a g em en t • C a len d a r Man a gem en t Experience S AL E S E XE C U T I V E C le a r Ch oi ce T e chn i c a l S e r v i c es Ren t al Oc t o b e r 2 02 1 – De c e mbe r 2022 M a y 2019 – Ap r il 2 02 0 • Take incoming calls and collect customer information to rent an all-in-one copier machine and store it in Salesforce CRM. • Search for vendors and request a quote, analyze and choose the vendor that offers a reasonable price. • Create a quote from QuoteWerks and send it to the customer. • Follow up with calls and emails, making sure to close the sale in order to meet our monthly quota. C U S T OME R S E RV I C E RE P R E S E N T AT I V E | A P POI N T ME N T S E T T E R Qu ik f i l l R X & QR X D i g i t a l N o v e mbe r 2 0 2 0 – Se p t e mbe r 2021 • Take incoming calls, and collect information from customers who want to fix their roofs. • Set an appointment for a roofer from our client Quality Discount Roofing & Construction using Google Calendar. • Cold calling to generate potential leads for his other businesses C U S T OME R S E RV I C E R E PR E S EN T AT I V E | T EA M L E AD ER T h e R e s ul t s Co mp a n i e s | S p r i n t | T e l C o O c t obe r 201 3 – Apr il 20 19 • Assist customers with their concerns, probe, and listen to understand the issue. • Make sure to provide first call resolution and excellent service to the customer. • Upsell • Coach the agent, educate him/her, and provide feedback to help him/her improve his/her craft Core Skills • Cold Calling • Customer Service • Lead Generation • Email Management • Calendar Management • DataEntry • Video Editing • Photo Editing