Christy Ann B. Gerenia
Guinsularan, Duero, Bohol
Email Address:-Contact Number:-
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Summary: Skilled Customer Service Representative for 3+ years. Self-motivated, determined, hard-working, optimistic, computer literate (Microsoft Word, Excel, Powerpoint, etc), goal-oriented, can easily adapt to a new environment and responsibilities, and good in communication skills and public relation.
Education:
College:Bohol Island State University
Cogtong, Candijay, Bohol
(June 2011 – October 2011)
Bohol Institute of Technology – International College
Poblacion, Jagna, Bohol
Bachelor of Science in Accountancy
Major in Accounting
(November 2012 – March 2016 )
Secondary:Guinsularan National High School
Guinsularan, Duero, Bohol
(June 2007 – April 2011)
Elementary:Guinsularan Elementary School
Guinsularan, Duero, Bohol
(June 2001 – March 2006 )
Work Experience:Convergys Cebu (Customer Service Representative - OJT)
Bohol Electric Cooperative II (Auditing Staff)
Accenture Inc.
Customer Service Associate
July 1, 2016 – February 12, 2018
Current Work Experience:Continuum (March 12, 2018)
Customer Service Sr. Analyst
Quality Analyst Intern for 8 months
Ensure that agents are following the policy and guidelines.
Conducted refresher to trainings.
Assisted with the Recruitment works.
Character References:Judie Mar Dinopol
Customer Service Associate – Accenture Inc-
Jaylord Nabua
Customer Service Senior Associate – Supervisor-
