Christopher Toscano

CHRISTOPHER TOSCANO Cell Number:- Email:- PROJECT MANAGEMENT | TECHNICAL LEADERSHIP | BUSINESS MANAGER Relationship Building / Strategic Planning & Execution High-impact growth catalyst and goal-oriented professional recognized for broad technical knowledge, superlative IT & business management acumen, and proficiency in establishing and driving the road map for technology devices and solutions through the development and evolution of the desktop computer environment and associated supporting toolset. Possess a stellar record of managing mission-critical projects with expertise in resource development and allocation, policy formation and adherence, technology evaluation, and solution development, delivery, and deployment. Proven success in developing and documenting architectural design for endpoint hardware as well as operating systems configurations and management capabilities. Change driver known for discipline, tireless work ethic, and enthusiastic embrace of new challenges while leading cross-functional teams across multiple locations. Characterized as a visionary pioneer, strategist, and tactician focused on innovation, stability, and security of IT operational processes. QUALIFICATION HIGHLIGHTS Demonstrates mastery in the architecture, implementation, and maintenance of the organization’s desktop infrastructure environments, including image creation, installation, upgrades, high-level troubleshooting, patching, and software deployment. Experience in system analysis, functional designs, patch management, and cloud technologies. Tech-savvy and proficient in supporting application packaging, deployments, documentation, and release control in an Enterprise environment while preparing documents detailing installation procedures, checklists, troubleshooting tips, and topology diagrams. Exceptional communication, problem-solving, interpersonal and organization skills. Capable of performing secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline. Expertly develop scalable solutions that dramatically improve efficiency, productivity, and profitability with a demonstrated ability to define and map project scope, specifications, project timeline, resources, and budget requirements from the point of planning through execution in both traditional and virtual business environments. Adept in monitoring various systems and operations, assisting users and technicians with applications, efficiently facilitating IT asset deployment, and ensuring the maintenance of operational infrastructures of the highest standards. TECHNICAL PROFICIENCIES Tools/Technologies: Manage Engine, Tanium, Active Directory, Printer Logic, Sophos, Bitlocker, Windows OS, Macintosh OS, Cisco VoIP, Microsoft Exchange Server Management, Epic Hyperspace, Microsoft Office, Networking protocols, MySQL CORE COMPETENCIES Training & Development Team Leadership Technical Support Operations Management Business Development Reports & Documentation Research & Analysis Quality Assurance/Control Budgeting & Forecasting Process Automation OS Imaging & Programming Scripting & Debugging Change Control Systems Vendor Management Technology Deployment Technical Troubleshooting Customer Support Software Analytics Web Analytics HTML Content Management Systems Critical Thinking Presentation Design Client Needs Assessments CERTIFICATIONS CABOODLE -EPIC COGITO- EPIC CLARITY- EPIC PROFESSIONAL EXPERIENCE Epic Management, Redlands, CA 06/2015- Present Information Services Tech II Accomplished in testing a multi-million-dollar project that facilitated the transitioning from GE Centricity to Epic Systems while leading and supervising a team of 6 committed to the Technical Dress Rehearsal for the Epic Systems integration. Championed the process of troubleshooting, fixing and providing technical reports for either software or hardware related issues while overseeing over 2500 IT tools and technologies across the organization. Prepared and presented user manuals and documentation to enhance proficiency in utilizing new software applications; designed and reviewed internal documentation to optimize both new and existing processes as well as collaborating with teams to establish disaster recovery action plans. Served as the point of contact for delivering first-rate support and training regarding software products, computer equipment and peripherals, and other telecommunications systems. Successfully facilitated operations involving software updates and upgrades which in turn decreased end-user impact and also trained stakeholders to increase proficiency levels before implementing the software. Updated workstation images as well as oversee and review various software products used by stakeholders with image creation, installation, upgrades, technical troubleshooting, patching, and software deployment. Optimize workflow productivity and efficiency through identification, recommendation, and procurement of appropriate tools for both internal and external stakeholders. Strategic planning and operational support for the procurement, installation, and reconfiguration of workstation, telecommunications, and audio/video presentation equipment. Collaborated with a cross-functional team to maintain the active network diagrams detailing all workstations, printer equipment, and connections for all end-user equipment across multiple locations; the diagram provides information for maintenance purposes for various firms in terms of repairs and asset/inventory management functions. Demonstrated mastery in overseeing the Beaver Medical’s Electronic Medical Records (EMR) project from conception to completion; coordinated and planned installation processes to avoid conflicting with workflow while fostering effective relationships and communications with various providers and their teams. Recognized for structuring, configuring and imaging 300+ small form factors Pc’s, as well as facilitated software configurations across multiple Beaver Medical Group locations. Leveraged technical expertise in cable management, networking, troubleshooting and providing prompt resolution to various issues encountered during the installation process. Ensured efficient follow-up with clients such as nurses and providers to guarantee a 100% customer satisfaction rate and offer support when needed. Earned a reputation for setting-up tools and technologies, including mapping new printers, configuration, operations, and top-notch technical support to aid the process of transitioning into a new office. Spearhead the migration of 32 users from Epicor 7.35 on Windows XP Machines to Epicor 7.4 on windows 7 machines; scheduled appointments with stakeholders to discuss and document the specific software products needed on each new technology infrastructure. Built and maintained effective relationships with executives and cross-functional teams encompassing finance and payroll to execute strategic improvement initiatives on-time and within budgets. RedAppleDating, Las Vegas, NV 12/2011 –12/2015 Information Technology Manager Governed business development operations by leading online brand awareness campaigns, driving traffic while managing all 25 social media accounts, as well as designing web solutions and advertisements to optimize online presence and engagements. Orchestrated operational development through infrastructural set-up, technological designs, programming, and other technical aspects of the firm while focusing on the sales and management processes. Functioned as a visionary in liaising with all levels of stakeholders to maximize branding, investments, and innovation; successfully oversaw investment portfolios from the storyboard phase to the current growth phase. Streamlined the process of installing and maintaining IT equipment including printers, scanners, and workstations as well as utilized remote access technologies to provide technical support for clients both remotely and on-site. Achieved organizational appraisal by offering extensive technical support, including but not limited to Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management, Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Antivirus products, wireless routers and Firewall Configurations. ADDITIONAL WORK EXPERIENCE California State Parks, Riverside, CA | Supervising Ranger 5/2008 – 12/2011