Christopher Ruiz

With more than ten years of experience in technical support roles for enterprise applications and over six years as an IT Support Specialist, I excel in areas such as technical troubleshooting, customer relationship management, and data analysis. My previous experience includes optimizing Office 365 and Windows 10 deployments at Optum. I am motivated by a strong commitment to proactive customer support, teamwork, and delivering innovative solutions that empower clients and teams.

In my latest job role, I have gained over three years of experience as a Support Specialist, providing exceptional customer support for a Human Capital Management (HCM) SaaS application. My emphasis is on quick issue resolution, ensuring high customer satisfaction, and building strong client relationships. I am skilled in most CRM systems, maintaining clear documentation while meeting business SLAs and recommending process improvements to enhance workflows.