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Victoria, Australia
Key skills
Customer Service
Communication
Computer Skills
Problem-solving
Management Skills
Xero
Excel / Google Sheets
Python programming
Education
Associate Degree in Information Technology
from RMIT
2021 - 2022
Cert IV Information Technology Networking from RMIT
2018
Bachelor of Science from The University of Melbourne
2012
Summary
I am a responsible, hardworking, detail-oriented worker with years of experience providing excellent customer service. I am experienced in just about all aspects of a retail/hospitality environment. I use my creative problem-solving skills to tackle any challenge before me.
Career history
Nightfill Team Member at Woolworths
September 2021 – Present
As a nightfill team member, I work as part of a small team (5-10 people) to ensure that the store is fully stocked ready for trading the next day. I work hard to maintain a fast, reliable pace and with the rest of my team ensure that the stock pallets we receive each day cleared by the end of the shift. Additionally, I also handle customer enquiries, assist customers finding their items, and generally provide a pleasant shopping experience for the customers.
Key responsibilities
Customer service & satisfaction
Manual Handling
Overnight Crew Member at McDonalds
March 2019 – Present
As an overnight crew member, I work as part of a small team to ensure that not only are customers receiving fantastic service in a timely manner (meeting KPI targets), but I also ensure that the store is fully cleaned, restocked, and prepared for the busy morning period.
Working with a reduced team means that I must have excellent time management skills and must triage the tasks before me to make sure that resources go where they are most needed.
Key responsibilities
Customer service & satisfaction
Store cleanliness and food safety
Food preparation and presentation
Office Administrator & Board Secretary at The Rationalist Society
August 2018 – December 2021
As office admin with The Rationalist Society, I am primarily focused on the day to day running of the society. I manage memberships, maintain the website, reconcile accounts (Xero) and prepare financial statements, liaise with members and society contractors, perform data analysis (largely using Excel/Google Sheets and Python based analysis tools), and many more.
As board Secretary I prepare meeting agendas and take minutes, I am also responsible for preparing official documentation regarding the Society’s non-profit/charity status.
Key responsibilities
Maintaining membership database and assisting member enquiries
Ensuring financial integrity (Invoices paid/Accounts Reconciled/Financial Statements Prepared)
Creating, updating, and monitoring campaigns
Achievements
Updated membership system to run with a greater degree of automation, saving Society resources for other endeavours.
Implemented a new campaign donation system which has generated over $16,000 in donations so far.
Analysed financial reports to identify cost cutting measures which saved that Society $50,000 in unnecessary spending.
Supervisor/Team Leader/Assistant Manager at The Reject Shop
July 2013 – March 2021
At the Reject shop I have, through hard work and dedication, impressed my managers and gained more responsibilities. I stepped up to the role of Supervisor, then Team Leader, and in early 2016 as an Assistant Manager. I remained in that role until early 2018 when I went back to study and resumed my earlier position of Team Leader.
Key responsibilities
Customer service & satisfaction
Stock replenishment & shelf stocking
Cash handling
Achievements
Created a new rostering template to ensure wages budget was spent more efficiently, and staff were focused where they were most needed.
Managed wage control and delivered higher sales, customer count and average spend than previous financial years.
References
Available upon request
Thank you for taking the time to read my resume.
I welcome any further questions.
Christopher Noonan
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