Christopher Onyango Ochieng

I'm Christopher Onyango Ochieng, a results-driven and extremely driven customer service representative with over three years of experience going above and above in hectic contact centre settings. My love is forging strong bonds with clients and going above and beyond their expectations via effective problem-solving and communication.

I was a Customer Care Representative for the Bolt UK market at Majorel (now Teleperformance) in Nairobi. One of my strongest points is giving outstanding customer service over a variety of channels; phone, email, and chat. I met and exceeded service level agreements, provided timely and individualized assistance, and consistently maintained a 95% customer satisfaction rating. My job required me to multitask a lot while managing a large volume of incoming and outgoing calls, emails, and chats. In addition to having experience high paced CSR environment, I also have a solid foundation in customer service best practices.

My most recent position at Bolt was in London Operations, where I handled a wide variety of duties. Enrolling new drivers and verifying their documentation to make sure they complied with Transport for London (TfL) rules were among my responsibilities. In order to maintain platform functionality, I proactively reminded drivers about documents that were about to expire and examined up to 120 documents every day.

before to joining Majorel I was a Counseling Psychology Instructor at ICS College and KIPS College. Creating course materials, providing individualized help to students, and mentoring them were all part of my job description. I led group and one-on-one sessions, which greatly raised student participation and academic performance. Through my efforts, underachieving students' performance improved by 50%, and course completion rates increased by 35%.

I graduated from Moi University with a bachelor's in psychology. My many jobs have helped me refine my verbal and writing communication, conflict resolution, and active listening abilities. I have experience handling client inquiries, understanding call centre processes, and providing excellent service.

I'm a highly flexible, driven person that does best in fast-paced surroundings. With my proven ability to pick things up fast, my strong work ethic, and my commitment to customer satisfaction, I know that I will be an invaluable member of any team. I think my solid academic background, professional abilities, and wealth of customer service experience make me an excellent fit for the role of customer service representative. I am thrilled about the chance to add my knowledge and help your team in any way.