Christopher Niftal Rodríguez Garay

 Summary I started working for the restaurant Pizza Hut, where I worked for a year and some months, after that I changed to the call center industry, where I have been working the last 9 years, I worked as a sales and a customer service agent for different campaigns such as Capital One for SITEL and Sprint for Etelecare, I was promoted to a Supervisor for the NaviNet campaign for Concentrix Nicaragua, Where I worked for 3 years and 5 months. After that I worked for SPI Technology where I was part of the Lexis Nexis Campaign. Once I had a year and three months, I received a call from Remitly where I am currently working. Highlight High Customer Service Standards Conflict resolution proficiency Service Solutions Expert Strong problem solving ability Computer and Technology skills Sales experience outbound-inbound Troubleshooting skills. Experience Remitly May 18 2019 to date. Account specialist SPI Technologies March 13 2018 to May 15 2019 Web Research Specialist Concentrix Nicaragua May 2014 to October 2017 Technical Support Manager Managua, Managua Stream Global Services August 2012 to October 2013 Customer Service Agent Managua, Managua SITEL August 2011 to July 2012 Sales Agent Inbound Managua, Managua Etelecare February 2009 to July 2011 Sales Agent Outbound School and College Summary My elementary school started in “colegio Parroquial Santa Faz”, my high school in “Colegio experimental Mexico” and my college was in “UdeM” where I studied computer engineer. Experience Colegio Parroquial Santa Faz 1994 – 2000 Elementary School Colegio Experimental Mexico 2000 – 2005 High School UdeM 2006 – 2009 Third year of Computer Engineer Other Skills Universidad Nacional de Ingeniería “UNI” 2005 - 2007 Repair and maintenance of computers