Christopher Ndigwe

NDIGWE CHRISTOPHER CHIDERA - PROFILE - A result-driven professional with a strategic and analytical mindset to deliver and improve value in presented situations No. 125 Devyn Peace Estate Road, Magboro, Lagos EDUCATION TERTIARY Godfrey Okoye University Bsc Accounting (In Transit) 2018- Present EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Blooms Microfinance Bank (Palmpay LTD.) | 2023 - Present Responding to customer inquiries via phone, email or chat regarding their account, status, billing issues, and payment options. Negotiating payment plans with customers experiencing financial difficulties. Providing excellent customer service and building strong relationships with customers to encourage repeat business and referrals. Handled customers complaints, queries and inquiries. SECONDARY SOCIAL MEDIA MANAGER Mayflower Secondary School Dashme Stores | 2021 - 2022 Created content and managed the social media accounts for the brand. Developed and executed a comprehensive weekly content calendar, outlining the strategic scheduling and distribution of posts across various platforms. Compiled and presented comprehensive weekly and monthly analytics reports, providing actionable insights on media account performance. Successfully ensured that all published content featured direct product marketing. - PRIMARY Saint Mary and Alfred- SKILLS Initiative Creativity Collaboration MUSIC A&R/CURATOR & EVENT MANAGEMENT Critical Thinking Lucid Lemons LTD. | 2020 - Present Content Creation Actionable Organization Excellent Communication Canva CRM Tools knowledge Google Workspace AI Tools (Chatgpt,gemini etc) Spearheading comprehensive artist services, encompassing rollout strategy, EPK writing, and tailored promotional campaigns. Discovering and engaging new talent. I develop and produce "Spotlight Sunday," a web series that empowers creatives to share their stories, showcase their work, and build their personal brand. Strategically curate and update music playlists to maximize user engagement, retention, and overall platform experience. Plan events that resonate with our target audience, fostering a deeper connection between them and our brand.