Christopher Mulei

CHRISTOPHER KYALO MULEI PROFESSIONAL SUMMARY Results-driven professional with 12+ years of experience spanning banking operations, academic writing, e-commerce development, and virtual assistance. Adept at WordPress/WooCommerce development, REST API integrations, and workflow automation using n8n. Proven track record in credit card operations, mobile banking, and customer service at Diamond Trust Bank. Consistently delivers high-quality written content and administrative support across remote and in-person environments. Seeking roles in WordPress/WooCommerce development, academic writing, research, virtual assistance, or banking operations. CORE COMPETENCIES Technical & Digital Writing & Research Admin, VA & Banking ✓ WordPress & WooCommerce Dev ✓ Academic & Scholarly Writing ✓ Email & Calendar Management ✓ Plugin & Theme Development ✓ Literature Review & Analysis ✓ Data Entry & Internet Research ✓ PHP, HTML, CSS, JavaScript ✓ Essay & Thesis Development ✓ File & Document Management ✓ REST API & Automation ✓ Research Methods & Data Collection ✓ Microsoft Office Suite ✓ n8n Workflow Automation ✓ Editing & Proofreading ✓ Google Docs & Sheets ✓ E-Commerce Optimisation ✓ APA, MLA & Chicago Referencing ✓ Client Communication ✓ SEO & Keyword Optimisation ✓ SEO Content Writing ✓ Credit Analysis & Card Ops ✓ Product Catalogue Management ✓ Document Structuring ✓ Banking Operations & Reconciliation WORDPRESS, WOOCOMMERCE & AUTOMATION PROJECTS WordPress & WooCommerce Developer | Freelance / Self-Employed (See Portfolio here) • Built a full WooCommerce store for a boutique fashion client (shop.infinitydiva.co.ke), including product catalogue setup, payment gateway integration, and checkout customization. • Developed Ship Rate by City — a custom WordPress plugin that calculates shipping costs by city/town and delivery method (courier or boda boda), integrates a WhatsApp checkout option, and enables flexible editing of checkout fields. • Optimised a WooCommerce store with 2,000+ products to achieve a 91% PageSpeed score on both mobile and desktop, sustaining performance under high-inventory load. • Implemented on-page SEO across product pages and category listings to improve organic search visibility and store discoverability. • Built and maintained ThesisPros.com on WordPress, covering full theme setup, page design, and ongoing content management. REST API & n8n Automation Engineer | Freelance / Self-Employed (See Portfolio here) • Designed a Google Sheets-to-WooCommerce product sync using n8n and the WooCommerce REST API, enabling real-time inventory updates without manual data entry. • Built an AI-powered product description generator: n8n workflow retrieves new product folders from Google Drive, sends representative images to an AI vision API, and writes structured descriptions (name, category, price) back to Google Sheets automatically. • Created a multi-platform social media automation pipeline (Facebook, Instagram, LinkedIn) that reads unposted products from Google Sheets, groups variants, deduplicates images, publishes posts via platform APIs, and logs post IDs back to the sheet. • Developed an n8n product-images-to-video pipeline: pulls records from Google Sheets, retrieves images from Google Drive, calls an AI video generation API, polls for completion, and uploads finished videos back to Drive. • Built web scraping automations targeting Google Maps and LinkedIn using n8n with exponential-backoff retry logic, deduplication, and structured data output to Google Sheets for market research and lead generation. • Designed end-to-end email campaign workflows integrating Mailster and Mailchimp; managed audience segmentation, personalised messaging, and delivery tracking for multiple clients. PROFESSIONAL EXPERIENCE (See Portfolio here) Freelance Virtual Assistant | Self-Employed2022 – Present • Managed high-volume email inboxes, responded to client enquiries, and maintained organised communication records for multiple concurrent clients. • Coordinated calendars, scheduled meetings, and arranged appointments across time zones. • Compiled online research findings into structured, actionable reports supporting client decision-making. • Performed accurate data entry, invoice processing, and document formatting using Google Sheets and Microsoft Excel. WordPress & WooCommerce Developer | Freelance / Self-Employed • Built a full WooCommerce store for a boutique fashion client (shop.infinitydiva.co.ke), including product catalogue setup, payment gateway integration, and checkout customization. • Developed Ship Rate by City — a custom WordPress plugin that calculates shipping costs by city/town and delivery method (courier), integrates a WhatsApp checkout option, and enables flexible editing of checkout fields. • Optimised a WooCommerce store with 2,000+ products to achieve a 91% PageSpeed score on both mobile and desktop, sustaining performance under high-inventory load. Freelance Academic & Content Writer | Self-EmployedJan 2018 – Present • Delivered 100+ academic papers, blog posts, and SEO articles with a 99% on-time delivery rate across diverse client projects. • Conducted in-depth primary and secondary research to ensure content accuracy, credibility, and compliance with APA, MLA, and Chicago citation styles. • Applied keyword optimization strategies that improved client digital engagement and search visibility. • Edited and proofread documents for grammar, structure, and stylistic consistency, reducing revision cycles. Business Proprietor — Café-Konnect Mobiles | Laikipia University CampusFeb 2013 – Present • Founded and operated a multi-service business (cybercafé, M-Pesa agency, hospitality) serving a university campus community. • Recruited, onboarded, and supervised all staff; managed payroll, scheduling, and performance reviews. • Maintained financial records, drafted invoices and receipts, and managed daily cash reconciliations. • Negotiated supplier contracts and implemented cost-reduction strategies to sustain profitability. Card Centre Officer | Diamond Trust Bank Kenya Ltd (DTB)May 2012 – Nov 2012 • Analysed applicants' financial status, credit history, and property evaluations to determine credit card eligibility. • Processed new debit and credit card applications and prepared written submissions for the Credit Card Committee. • Prepared risk reports on high-exposure accounts and recommended resolution strategies to management. • Managed ATM loads, GL reconciliations, and card production/dispatch for all DTB branches via Flex Cube. • Resolved mobile banking queries on the MPESA portal (B2C and C2B) and handled all captured/non-dispensed card incidents. • Administered travel requests and managed SMS alert service issues for retail customers. Call Centre Representative | Diamond Trust Bank Kenya Ltd (DTB)Feb 2012 – May 2012 • Handled inbound customer enquiries for card services, NationHela money transfers, and general banking products. • Managed the NationHela–MPESA portal to ensure timely and accurate transaction processing. • Followed up on overdrawn accounts, outstanding card collections, and cheque book dispatches. • Logged all call activity, identified trends, and escalated unresolved issues to supervisors. Office Assistant | Kibwezi Constituency OfficeJun 2011 – Jan 2012 • Maintained filing, records retrieval, and document management systems for constituency correspondence. • Typed reports and correspondence from dictation; screened mail and managed visitor reception. • Operated office equipment and coordinated servicing; supported day-to-day administrative functions. Data Entry Clerk | Kimetrica LtdApr 2011 – Jun 2011 • Handled high-volume transcription tasks and provided client-facing support during data collection campaigns. Direct Sales Representative | Equity Bank Kenya LimitedFeb 2011 – Jun 2011 • Opened Mkesho savings accounts and distributed bank statements to customers across assigned territories. • Reconciled discrepancies in card accounts and built relationships with clients and strategic partners. • Developed referral strategies contributing to revenue growth targets. Field Enumerator — National Census | Kenya National Bureau of Statistics (KNBS)Aug 2008 – Sep 2009 • Conducted household interviews in assigned enumeration areas (EAs) in strict compliance with census guidelines. • Recorded and compiled population summaries and returned completed forms to field supervisors on schedule. EDUCATION Bachelor of Science — Communication & Public RelationsOct 2007 – Jun 2011 Moi University | Second Class Honours Kenya Certificate of Secondary Education (KCSE)2002 – 2005 Makueni Boys High School | Mean Grade: B+ (Plus) PROFESSIONAL TRAINING & CERTIFICATIONS • Customer Service Training — Diamond Trust Bank Kenya Ltd • Business Communication Training — Diamond Trust Bank Kenya Ltd • Core Mobile Banking — B2C & C2B — Diamond Trust Bank Kenya Ltd • NationHela Money Transfer Service — Diamond Trust Bank Kenya Ltd • Basic Credit Analysis — Diamond Trust Bank Kenya Ltd • Risk Management — Diamond Trust Bank Kenya Ltd • Agency Banking — Diamond Trust Bank Kenya Ltd • Financial Literacy Training — Equity Bank Kenya Limited • Product Marketing Training — Equity Bank Kenya Limited • MS Office Suite — Word, Excel, Access, PowerPoint, Internet & Email — Moi University REFERENCES Available upon request.