Christopher Morla

CONTACT 212 Balsigan Road, Baguio City- WORK EXPERIENCE CONCENTRIX PHILIPPINES (BAGUIO) PERSONAL PROFILE Experienced in providing offshore customer service. Subject Matter Expert Year: June 2021 – February 2023 Ayala Hub, Camp John Hay, Loakan, Baguio City ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ Joined the company as Customer Service Representative for 5 months demonstrating strong skills and knowledge, meeting targets and metrics and was promoted as Dispute Analyst Subject Expert Matter. Assist customer support agent’s business and product queries, call escalations and resolutions. Provides real-time feedback and support agents to enhance their skills and knowledge, ensuring that all customer interactions are of the highest quality. Responsible for coaching and training customer support agents on best practices, call handling techniques and ways to improve their performance. Stay up-to-date with the latest industry best practices and trends in customer support. Continuously monitor and evaluate effectiveness of coaching programs and make improvements as needed. Providing high-quality customer service in fast-paced, high-volume environments. EXPERTISE Subject Matter Expert Customer Service People Management PERSONAL SKILLS Good Communication Leadership CONCENTRIX PHILIPPINES (BAGUIO) Team Player Customer Service Associate II Year: December 2020 – June 2021 Ayala Hub, Camp John Hay, Loakan, Baguio City ⚫ ⚫ ⚫ ⚫ Customer service representative for eBay account. Resolve customer issues related to eBay's products and services, using technical and product knowledge. Assist customer’s disputes for item refunds. Meet individual and team performance goal and metrics for Customer satisfaction, AHT and Outbound contacts. TOOLS USED Zoom Slack MS Tools (excel, email, word, powerpoint) WORK EXPERIENCE SITEL PHILIPPINES (BAGUIO) Customer Service Associate Year: August 2018 – July 2020 Loakan, Baguio City ⚫ ⚫ ⚫ Customer Service Representative for a Financial Account and Fraud Department. Assist customers in maintaining their accounts and prevents any fraudulent activities. Maintaining accurate records of fraud investigations and findings for customers. EDUCATION Baguio Central School Baguio City Year: 2006 – 2012 Baguio City High School Baguio City Year: 2012 – 2016 BCSAT-TESDA Baguio City Year: April 2017 – May 2017 PERSONAL INFORMATION Date of birth: December 28, 1999 Place of birth: Baguio General Hospital Age: 23 Sex: Male Civil Status: Single Height: 5’10 Wight: 90 kgs REFERENCES April Joy Lazarte – Colleague- Joan Marie Gamboa - Colleague- Karla Bianca Garcia - Coach-