Christopher Miller
Revenue cycle professional with 15+ years of progressive leadership in front, middle, and back-end
revenue cycle operations across hospital, physician, outpatient, virtual, and multi-site settings.
Possessing strong leadership skills and deep expertise in revenue cycle management in complex to
start-up organizations. Proven success in driving performance metrics, improving cash flow,
optimizing payer relationships, and leading high-performing teams.
Core Competencies
● End-to-End Revenue Cycle Optimization
● Strategic Planning & Execution
● Team Leadership & Change
Management
● Provider/Facility Credentialing/CAQH
● Payer & Vendor Relations, On/Offshore
team leadership
● KPI Development/Benchmarking
● Process Redesign | SOP Dev.
● Data Analysis | Dashboard Design
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Denial Management & Appeals
Team building | Coaching | Training
Compliance and Regulations
Epic | Salesforce | McKesson | Excel |
eClinicalWorks | Avea | Google Suite
● Self-Pay/Commercial | Gov’t | HIPAA
● Claims management, authorizations,
documentation integrity, collections
Education
University of California, Santa Barbara
Bachelor of Arts, Medical Anthropology/Pre-Med
Mt. SAC Community College
Paramedic
Certifications
HFMA Certified Revenue Cycle Representative (CRCR)
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Experience
Director, Revenue Cycle
Santa Fe Recovery Center
Aug 2024-May 2025
● Developed and enforced KPIs and provided executive reporting
● Responsible for all revenue cycle operations, end-to-end
● Realigned billing and collections processes following a period of operational instability,
restoring financial performance.
● Collaborated with the CFO and third-party vendors to optimize reimbursement and reduce
revenue loss.
● Managed Medicaid credentialing for providers and facilities in compliance with New Mexico
requirements.
● Evaluated, negotiated, and expanded the commercial insurance contract portfolio.
● Oversaw the successful transition from a legacy RCM system to a new platform.
Director, Revenue Cycle
Lionrock Recovery/Brightside
Mar 2020 - May 2024
● Responsible for managing $30+ million in annual revenue including team and vendor
management
● Executed strategic initiatives to improve cash flow, improve transparency, and ensure
compliance
● Managed day-to-day team activities, performance, including coaching and training
● Developed a robust patient-centric billing system
● Initiated multi-departmental collaborative project to maximize patient collections
● Implemented a refund validation process for transparent and accurate refunds
● Implemented pre-billing and discharge billing processes
● Work closely with our billing vendor to optimize KPI performance standards
● Designed and implemented client cost-share estimation tools
A/R Specialist, Lead
Change Healthcare
● Managed $10+ million dollar in receivables
● Reversed government denials to 95% acceptance
● Implement efficient workflows across teams
● Dept. trainer/onboarding
● Resolved complex credit balances and approved refunds
Revenue Cycle Consultant
Simione Healthcare Consultants
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Dec 2017 - Mar 2020
Mar 2016 - June 2017
Provided interim Director-level leadership
Built and maintained close relationships with clients to optimize their revenue cycles
Established KPI benchmarks and executed target plans
Developed denial management solutions
Department restructuring after company reorganizations
Renegotiated managed care contracts
Director, Hospice Billing
Silverado Senior Living
Mar 2012 - Jan 2016
● Promoted from manager position to oversee $4M in monthly revenue for 10 hospices in three
states.
● Maintained less than 1% bad debt.
● Oversaw billing department restructuring
